Communications Manager

Role: Global Communications Manager

Location: London hybrid

Rate: Up to £650/day Umbrella

Contract: 12 Months

This client is embarking on an exciting and significant Business Transformation Programme underpinned by SAP S/4 HANA. Through this programme, this client aims to drive process and data standardization and simplification. This programme will be delivered over a multi-year period with global geographic reach.

This client is therefore seeking a dedicated Global Communications Manager who has proven experience in delivering programme-to-business communications & stakeholder engagement activities on a fast-paced multi-wave SAP / ERP transformation programme. The Communications Manager must possess a strong ability to translate programme scope, vision, objectives and activities into an engaging narrative for stakeholders, impacted business communities and end users. This experience will include delivery involving cultural change, shift in mindset, data, functional & process change to transition to new ways of working underpinned by SAP technology.

Purpose of Role:

The Communications Manager will develop and deliver communications & stakeholder engagement activities and deliverables to launch innovative and engaging communications, campaigns and engagement events to inform, engage and motivate people to successfully make the transition to and adoption of new ways of working. This will be achieved by working with the Global Change Team (comprising Change Management, Communications & Stakeholder Engagement and Learning & Adoption), third-party service providers, Regional and Local Change and Deployment teams and/or representatives, Programme Leadership team and business stakeholders.

The role will report into the Global Communications & Stakeholder Engagement Lead to support the team’s overall communication and engagement responsibilities and engage / collaborate with the Regional communications network. Location is flexible.

Key Accountabilities:

• Execute the communication and stakeholder engagement strategy and plan with third-party service providers and amplify through the Regional and Local teams. Develop standardized communications assets and multi-channel, multi-audience events relative to area of scope e.g. Finance, Supply Chain & Procurement.
• Partner with key stakeholders within the programme & beyond, build trusted and collaborative relationships with stakeholders both inside & outside the programme to enable and deliver clarity to communications agenda.
• Leverage the narrative, key messages, benefits and communications blueprint to underpin communication activities covering cultural, process and functional and persona-led viewpoints.
• Contribute to the communications schedule (comms plan), ensuring high quality content with clear messaging is planned and delivered to relevant audiences in a timely manner.
• Create comms materials that drive and activate the Deployment agenda to inform, educate and direct stakeholders & impacted individuals and groups on deployment actions to be taken through simple, easy to understand communications for the wider organization.
• Leverage the power of data and insights to measure effectiveness of communications from message reach and channel effectiveness and take remediation actions as needed.
• Support Change Champions and the regional teams, network or representatives in their efforts to localise, translate and launch communications and deploy events.
• Collaborate and align with the Training Team to incorporate key messages on behavioural / cultural changes into learning content as well as the wider communications community to achieve goals.
• Support the Global Comms & Stakeholder Lead & Leadership Team in performing various activities and planning / delivering ad hoc events e.g. Leadership Team updates and producing deliverables for the programme.
• When needed, have a sleeves rolled-up attitude to get communications out on time.

Qualifications and experience required

• 5+ years’ experience in planning and managing business facing communications campaigns and creating content that successfully supports people through change for complex transformational projects, ideally ERP / IT-enabled.
• Track record of working with or managing third-party providers to collaborate and achieve project goals as one team.
• Excellent skills in programme communication content development.
• Experience in stakeholder event delivery.
• Strong knowledge of corporate communication channels and ability to innovate to generate excitement and increase engagement.
• Flexibility to adjust to changing priorities and ability to deliver high-quality communications in compressed timelines.
• Proficient in using a variety of tools to develop plans and communications content (Word, PowerPoint, Excel, Yammer/Viva Engage, Teams, Synthesia, Canva, Poppulo etc.)

The deadline for applications is 4pm Friday 11th, so please apply asap to get your profile submitted for manager review.

PLEASE NOTE: As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 7 days of sending your CV, unfortunately you have not been selected for the position.