E-commerce Fulfillment & Website Operations Manager

Company Overview

DXB Perfume is a niche perfume retailer that takes pride in offering exclusive Arabian fragrances. We are passionate about curating the most sought-after and unique scents to create unforgettable experiences for our customers.

Job Overview

The E-commerce Fulfilment & Website Operations Manager is responsible for overseeing the entire e-commerce fulfilment process, including inventory management, shipping, and order processing, while simultaneously managing the technical aspects of the website. This role requires a proactive, detail-oriented leader who can balance warehouse operations with the smooth functioning of the company’s e-commerce platform. The ideal candidate has a background in both logistics and website administration and is comfortable with managing both physical and digital workflows.

Key Responsibilities

Fulfilment & Operations Management

• Oversee daily fulfilment operations, ensuring orders are processed, packed, and shipped accurately and on time
• Manage and lead fulfilment teams, providing guidance, training, and performance evaluations
• Coordinate with suppliers, carriers, and third-party logistics (3PL) partners to streamline the shipping process
• Develop and implement strategies to improve fulfilment efficiency, accuracy, and reduce costs
• Ensure optimal inventory management, tracking stock levels, and reducing shrinkage or stock outs
• Monitor KPIs and fulfilment data to identify trends and improvement opportunities
• Ensure compliance with warehouse safety regulations and company policies

Website Administration & Optimisation

• Oversee day-to-day management of the company’s e-commerce website, ensuring it runs smoothly and meets customer needs
• Update product listings, pricing, and promotional content in collaboration with marketing and sales teams
• Troubleshoot and resolve any website performance issues, including site speed, checkout problems, and functionality errors
• Work with developers and external partners to implement updates, new features, and integrations with other systems.
• Monitor website analytics to assess user behaviour, identifying areas for optimisation and enhancing the customer experience.
• Ensure the website is secure, regularly backed up, and complies with relevant privacy and legal standards.
• Maintain mobile responsiveness and optimise site navigation to improve the overall user journey.

Requirements

• Bachelor’s degree in business, supply chain management, IT, or related field
• 3+ years of experience in e-commerce fulfilment, logistics, or website administration
• Strong leadership and team management skills with a proven track record of optimising operations
• Experience with e-commerce platforms such as Shopify, WooCommerce, Magento, etc.
• Proficiency with website content management systems (CMS) and e-commerce fulfilment tools
• Excellent problem-solving skills, attention to detail, and ability to manage multiple priorities
• Strong communication skills to collaborate with internal teams and external partners

Preferred Qualifications

• Experience working with web development teams or agencies
• Knowledge of SEO, Google Analytics, and other digital marketing tools