Inbound Call Center Agent

Job DescriptionJob Description

Remote Customer Service Opportunity – Health Insurance Focus!

Are you ready to make a difference in healthcare, all from the comfort of your home? We're looking for passionate Customer Service Representatives to join a mission-driven team dedicated to transforming healthcare delivery!

Position Highlights:

• 100% Remote (work from anywhere in the U.S.!)
• Handle inbound calls related to health insurance inquiries—coverage details, claims status, provider info, and more.
• Flexible 8-hour shifts available between 8 AM – 8 PM Central. (Must be willing to work until 8 PM if required)
• Comprehensive training provided (4-6 weeks). Monday-Friday, 8 AM – 4:30 PM Central.
• Competitive internet reimbursement ($55/month) for your home setup.

What You’ll Do:

• Provide clear, compassionate solutions to members, providers, agents, and brokers.
• Use your tech skills to navigate multiple systems, screens, and communication channels.
• Respond empathetically and professionally to inquiries regarding health insurance coverage.
• Work with a dynamic team, tackling complex customer needs while staying organized and detail-oriented.

The Experience You’ll Need:

• 1+ years of Call Center experience (longevity at one company preferred).
• Strong computer skills, including Outlook and chat systems.
• Ability to multi-task, solve problems, and maintain effective relationships with customers and team members.
• High-speed internet (cable or fiber) and the ability to hardwire into your router—no WiFi.
• Smartphone for authentication purposes.

Class Starts: December 9th Training is mandatory—no time off allowed during the training period.

Ready to join a team that’s not just about business but about making a real impact? Apply now and become part of something bigger!

Please send all resumes or inquiries to marc.kusherman@randstadusa.com.

Company DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about it!Company DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r\n\r\nWe can’t wait to tell you all about it!

Location: Columbus, AR, US

Posted Date: 10/31/2024