1st Line Support Engineer

1st Line Support Engineer – 3-month Contract – Bristol

My legal client is looking for a 1st Line Support Engineerto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support with ITIL, Service Now and iManage.

The 1st Line Support Engineer would be required to triage and resolve tickets (Mostly Law firm specific tickets). The Support Engineer would have strong experience with ITIL, Service Now and Law Firm applications such as iManage.

1st Line Support Engineer Requirements

Recent IT Service Desk experience within the legal Sector
Previous experience of working within a 1st Line Support Engineer role
Service Now experience essential
Experience with Law firm applications such as DMS iManage or similar Document Management Systems
ITIL practices – implementing practices.
Microsoft Office applications (M365) – Administration & Support
Windows 10/11 – Administration & Support
Active Directory experience
Multi Factor Authentication (MFA)
Excellent Diagnostic and resolution skills
Proficiency using ITSM ticket management system – Service Now.
The successful 1st Line Support Engineer is required onsite in Bristol.

This is a fantastic opportunity for the right 1st Line Support Engineer to join an organisation initially on 3-month contract but has the view to extend.

To discuss this exciting opportunity as a 1st Line Support Engineer in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal by exploring the VIQU IT Recruitment website.

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Location: Bristol, GB

Posted Date: 11/1/2024