Roberts Webb Recruitment
Credit Hire Team Manager
Job Location
Stanley, United Kingdom
Job Description
Working for a fantastic client in Liverpool, we are recruiting a Credit Hire Manager to join their successful Motor Claims Team. This role would suit someone with a strong motor claims background coupled with excellent team management skills.
Location: Liverpool 2-3 days per week, home for the rest
Salary: £40k
Benefits: 25 days holiday, pension, healthcare plan plus much more
Hours: Monday to Friday 9-5.30pm (flexibility required)
What you'll be doing;
You will be responsible for leading and inspiring a team of pre-litigation third party injury and credit hire claims handlers. You will ensure that claims are processed efficiently, within legal and regulatory frameworks, and with a focus on controlling indemnity spend and maintaining high standards of customer service.
* To lead and motive your team to drive positive performance through effective coaching, delivering great service to customers at all times
* To set, review and ensure achievement of individual measures, team objectives and KPI’s
* To proactively manage performance/conduct and absence issues in line with company policies and procedures, liaising with HR as necessary
* To hold regular team meetings, engaging your team and providing clear direction and feedback
* To recognise and reward individuals and team achievements
* Compile and supply required MI in order to evidence performance including productivity and workflow
* To identify talent and support the development of your people
* To ensure each claim is dealt with in line with client procedure and within service standards, in line with agreed authority
* To support all teams with their customer journeys, real-time management, managing productivity, adherence and service levels ensuring colleague feedback and support is given in the moment
* To conduct audits across team and others as directed
* To provide guidance and advice in respect of referrals
* To complete appraisals and reviews of allocated staff, including monthly 1-2-1’s
* To handle complaints as allocated
* To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business
* To build great relationships with cross functional teams to ensure overall success
* To drive your own development by actively seeking development opportunities
* To ensure that change initiatives are driven and embedded within your team
* To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA
* To take responsibility for your own actions and those of your team ensuring you keep up to date with all communications, processes and procedures
* To support the recruitment and development of an engaged workforce
Requirements
What experience you'll need;
* Strong motor claims experience with previous supervisory/management responsibilities desired
* Experience dealing with credit hire claims essential
* Excellent knowledge of the UK insurance market and regulatory framework
* Knowledge of FCA claims handling and complaint rules
* CII qualification or working towards preferredAbility to lead and motivate
* Excellent interpersonal verbal and communication skills
* Working knowledge of Microsoft software
* Excellent problem solving skills and initiative
Any offers are subject to satisfactory references and a DBS check.
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role
Location: Stanley, GB
Posted Date: 11/1/2024
Location: Liverpool 2-3 days per week, home for the rest
Salary: £40k
Benefits: 25 days holiday, pension, healthcare plan plus much more
Hours: Monday to Friday 9-5.30pm (flexibility required)
What you'll be doing;
You will be responsible for leading and inspiring a team of pre-litigation third party injury and credit hire claims handlers. You will ensure that claims are processed efficiently, within legal and regulatory frameworks, and with a focus on controlling indemnity spend and maintaining high standards of customer service.
* To lead and motive your team to drive positive performance through effective coaching, delivering great service to customers at all times
* To set, review and ensure achievement of individual measures, team objectives and KPI’s
* To proactively manage performance/conduct and absence issues in line with company policies and procedures, liaising with HR as necessary
* To hold regular team meetings, engaging your team and providing clear direction and feedback
* To recognise and reward individuals and team achievements
* Compile and supply required MI in order to evidence performance including productivity and workflow
* To identify talent and support the development of your people
* To ensure each claim is dealt with in line with client procedure and within service standards, in line with agreed authority
* To support all teams with their customer journeys, real-time management, managing productivity, adherence and service levels ensuring colleague feedback and support is given in the moment
* To conduct audits across team and others as directed
* To provide guidance and advice in respect of referrals
* To complete appraisals and reviews of allocated staff, including monthly 1-2-1’s
* To handle complaints as allocated
* To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business
* To build great relationships with cross functional teams to ensure overall success
* To drive your own development by actively seeking development opportunities
* To ensure that change initiatives are driven and embedded within your team
* To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA
* To take responsibility for your own actions and those of your team ensuring you keep up to date with all communications, processes and procedures
* To support the recruitment and development of an engaged workforce
Requirements
What experience you'll need;
* Strong motor claims experience with previous supervisory/management responsibilities desired
* Experience dealing with credit hire claims essential
* Excellent knowledge of the UK insurance market and regulatory framework
* Knowledge of FCA claims handling and complaint rules
* CII qualification or working towards preferredAbility to lead and motivate
* Excellent interpersonal verbal and communication skills
* Working knowledge of Microsoft software
* Excellent problem solving skills and initiative
Any offers are subject to satisfactory references and a DBS check.
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role
Location: Stanley, GB
Posted Date: 11/1/2024
Contact Information
| Contact | Human Resources Roberts Webb Recruitment |
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