Reception Manager Restaurant

About Us:Join HERA, a vibrant and welcoming dining experience where exceptional service meets exceptional food. We pride ourselves on creating memorable experiences for our guests through impeccable hospitality and a warm, inviting atmosphere.

Role Overview:We are looking for an experiencedRestaurant Reception Managerto lead and elevate our front-of-house reception team. This key role oversees every aspect of guest reception, from booking management to resolving customer concerns, while ensuring seamless day-to-day operations. Youll be responsible for hiring, training, and inspiring our host team to provide an outstanding guest experience.

Key Responsibilities:

• Leadership & Training:Recruit, train, and develop a high-performing host team dedicated to creating a warm, efficient, and professional guest experience.
• Booking Systems Management:Oversee the use of SevenRooms and OpenTable booking systems to optimize seating arrangements and manage reservations effectively.
• Customer Relations:Handle customer inquiries, complaints, and special requests with a proactive, solutions-oriented approach to ensure guest satisfaction.
• Operational Oversight:Manage cash handling and end-of-day cash-ups with accuracy and accountability.
• Team Coordination:Act as the main point of contact for host team members, addressing any staff issues professionally and creating a positive, team-oriented environment.

Requirements:

• Proven experience in a similar role, ideally within a high-volume restaurant or hospitality setting.
• Proficiency in SevenRooms and OpenTable booking systems.
• Exceptional leadership skills, with a background in staff recruitment, training, and development.
• Strong problem-solving skills and the ability to handle customer complaints diplomatically.
• Solid understanding of cash management and reconciliation processes.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and renowned restaurant environment.
• Professional growth and career development within a supportive team.

If youre a hospitality professional with a passion for delivering exceptional guest experiences and leading a dedicated team, wed love to hear from you!

• OpenTable: 3 years (required)
• Hospitality: 5 years (required)
• Leadership: 3 years (required)

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