Service Engineer

The job description for this position as Service Engineer: You will do the start-up of the machines. You provide electrical and software support during and after installation of the machine at the customer's premises. You handle all problems that are electrical or software related and you provide technical support to the Service Engineers. You handle telephone and written service questions from the customer and you analyse the problem through efficient questioning. You try to help the customer as much as possible from a distance so that (expensive) physical travel is avoided as much as possible. You carry out online fault diagnostics and make adjustments via remote control. Occasionally, you will also be sent to the customer to solve complex software problems on site or to assist the Service Technicians during peak periods. You prepare service reports that serve as the basis for invoicing but also as input for the R&D department. In the longer term, you will organise and give demos in-house to potential customers. What are the qualifications for this position as Service Engineer: You have a Master's degree in electromechanics, specialising in Automation. You are strong in software, PLC programming and frequency controls and obviously fluently familiar with current Microsoft Office packages. You enjoy providing technical support to customers, solving their problems and helping them get the most out of their machine. You are stress-resistant, problem-solving-oriented and have a hands-on mentality. You are bitten by technology, work independently, professional and service-oriented. You have extensive language skills and are willing to develop these further (you will be able to speak French and English regularly). Moreover, you enjoy the occasional opportunity to assist customers on site; short trips abroad are therefore no problem for you.

Location: heist-op-den-berg, BE

Posted Date: 11/2/2024