Regional Key Account Manager - Retail

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

KEY ACCOUNTABILITIES

ACCOUNT MANAGEMENT

• Serve as the primary point of contact for assigned accounts, addressing their usual and customary business requests


• Elevate and expand relationships across functional departments within the customer supply chain


• Identify and collaborate with local sales and operations contacts within DP World to support the account's needs


• Create comprehensive development plans, across the full toolbox of capabilities, for all aspects of assigned accounts, regularly updating them

OPPORTUNITY IDENTIFICATION

• Identify and qualify opportunities for additional business, guiding them from initial contact to contract


• Collaborate with Region/DP World Country Capabilities sales and account management to match customer needs with DP World's capabilities


• Expands market share by driving an active opportunity pipeline

COMMUNICATION & REPORTING

• Conduct regular business reviews, leveraging internal data and market intelligence


• Provide regular reports, briefings, and reviews within DP World, including updates to the regional CCOs, VPs, global KAM (if applicable and working on global accounts) and Vertical Leads


• Ensure all stakeholders are informed of the account's strategy and status

RETENTION & GROWTH

• Develop and execute plans to retain current global business levels with specified accounts, aiming for a 'no bid' confidence level


• Build and strengthen relationships with the client at the 'C' level and across relevant levels and geographies


• Own account strategy including RFP, proposal, and award management through a clear understanding of customer buying habits


• Engage internal leadership team members to ensure alignment, resource prioritization and participation in account strategy

FINANCIAL MANAGEMENT

• Drive Gross Profit growth at a global to Region/DP World Country level


• Ensure compliance with commercial arrangements and customer obligations


• Proactive review of financial results, volume, and service performance reports to monitor and drive account health

BUDGET & ROI

• Contribute input for the annual budget cycle based on approved account plans


• Take responsibility for achieving targets that benefit both DP World and the customer

LEADERSHIP

• Responsible for the management and leadership of an engaged team, promoting collaboration, full set of toolbox capabilities, and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound


• Act as an ambassador for DP World always when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies


• Remain agile and creative to keep a strong team culture

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor’s degree in business, Logistics, Supply Chain Management, or a related field. MBA or advanced degree preferred


• 5 years of experience in logistics, supply chain management, or a related field


• Proven track record of experience on the Retail vertical


• Proven track record in account management, with demonstrated client retention and growth success


• Strong negotiation, communication, and presentation skills


• Exceptional problem-solving and analytical abilities


• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities


• Proficiency in relevant software and tools (e.g., CRM systems, Excel, logistics software)


• Willingness to travel to meet with clients and attend industry events


• Experience with lean management principles and continuous improvement methodologies is preferred


• Languages: Proficiency in English and Spanish, Portuguese are a plus

ABOUT DP WORLD

We deliver these services through an interconnected global network of 128 business units in 60 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 100,000 employees from 131 countries is committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.