Build-to-Rent Lettings Manager

Who We Are

Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, are mobilising the Neptune Wharf Build-to-Rent team, responsible for 139 high specification furnished apartments, as well as a variety of carefully curated amenity spaces for residents to use.

The Neptune Wharf development, based in Deptford, offers a total of 199 residential units split across Build-to-Rent, Open Market Sales, and affordable accommodation. There is a further 19,000 square feet of commercial space across multiple units that will help activate the streetscape, as well as direct frontage onto 17 acres of beautiful tree-lined park.

The Position

We are looking for an experienced, enthusiastic Lettings Manager to deliver the overall Build-to-Rent lettings strategy at Neptune Wharf, with the goal of maximising revenue through optimising occupancy and rental rates. The remit will cover leasing to new residents, undertaking lease renewals and playing an important role in the development of the Build-To-Rent community.

The Lettings Manager will be responsible for, but not limited to, the following duties:

• Manage the entire leasing cycle, including marketing, viewings, and onboarding, as well as proactively seeking lease renewals and negotiating terms.
• Qualify prospective residents and complete all leasing documents in compliance with policies and legislation.
• Maintain knowledge of lease terms and policies to address queries and resolve resident issues, reporting to the Building Manager when necessary.
• Deliver leasing strategy and performance by analysing and improving promotional, advertising, and pricing activities while understanding local market dynamics and competition.
• Identify and recommend improvements to enhance efficiency and productivity across all operations.
• Support the Building Manager in the delivery of resident events and engage actively with residents throughout their time at Neptune Wharf.
• Update the apartment deal tracker and property management system daily, ensuring resident files are complete and compliant with legislation.
• Prepare accounting, financial, and administrative reports for the Building Manager and external stakeholders.
• Follow health & safety guidelines and procedures in accordance with company policy and report any incidents to the Building Manager.

The Person

The Lettings Manager will be able to meet the following criteria:

Essential:

• Previous experience in a similar role, with a minimum of two years working as a Lettings Manager or equivalent, preferably gained within a Build-To-Rent environment or similar.
• Demonstrable ability to generate, qualify, process, and close lettings compliantly and efficiently.
• Excellent understanding of the leasing process, including documentation used and legislative requirements.
• Passion for customer service and ensuring excellence.
• Proficient in using Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams.
• Excellent written and verbal communication skills coupled with strong interpersonal skills.
• Confident, proactive, and highly organised with excellent attention to detail and accuracy.
• Resilient and proven ability to work under pressure and meet tight deadlines.

Desirable:

• Previous experience using leasing cycle software programs and systems including property management, appointment management, document signature, referencing and deposit management.

The Employment Details

• Basic salary of £45k - £50k.
• 20 days annual leave plus bank holidays.
• Discretionary annual performance related bonus.
• 40 hours per week, to include early evening and some weekend working.

Your full application and any accompanying documentation to support your application will be shared with and stored by Galliard Homes Ltd, and its subsidiary Neptune Operations Ltd upon application. Sable Operations Ltd, a third-party entity, will be given access to your application and any accompanying documentation to review for suitability and may contact you regarding your application.

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