Maintenance Manager

Who We Are

Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, are mobilising the Neptune Wharf Build-to-Rent team, responsible for 139 high specification furnished apartments, as well as a variety of carefully curated amenity spaces for residents to use.

The Neptune Wharf development, based in Deptford, offers a total of 199 residential units split across Build-to-Rent, Open Market Sales, and affordable accommodation. There is a further 19,000 square feet of commercial space across multiple units that will help activate the streetscape, as well as direct frontage onto 17 acres of beautiful tree-lined park.

The Position

We are looking for an experienced, enthusiastic Maintenance Manager to oversee a variety of on-site maintenance functions.

Based full-time within the development in Deptford, the Maintenance Manager will be responsible for the upkeep of external and internal site areas to the highest of standards while reporting into the Building Manager.

The Maintenance Manager will be responsible for, but not limited to, the following duties:

• Perform daily site walks, resolve issues, and report defects and relevant maintenance issues to the Building Manager along with corrective suggestions.
• Maintain cleanliness and tidiness of all communal areas.
• Manage refuse collection areas and related activities.
• Power wash, mow, and grit external surfaces as required.
• Direct and accompany contractors around site.
• Ensure all interior and exterior lights are operational and replace light bulbs as required.
• Undertake small-scale repairs and redecoration tasks.
• Assist new residents on move-in days, including demonstrating the operation of thermostats, appliances, and utilities.
• Complete tenant maintenance requests promptly and communicate the status of requests to tenants.
• Inspect vacated apartments, prepare repair worksheets, and assist in readying apartments for reletting within target deadlines.
• Perform portering duties including moving furniture.
• Manage key cabinet, parcel room, car park, cycle storage, and risers.
• Undertake and report communal and apartment utility meter readings.
• Report defects that are covered by warranty to appropriate supplier and ensure issue resolution.
• Follow health and safety guidelines, participate in fire alarm tests, and report any incidents to the Building Manager.
• Monitor maintenance supplies and ensure appropriate levels of supplies and parts are maintained and storage is kept tidy and organised at all times.
• Play a key role in developing a community feel at Neptune Wharf by building relationships with residents, colleagues, and suppliers.

The Person

The Maintenance Manager will be able to meet the following criteria:

Essential:

• Previous experience in a similar role, with a minimum of five years working as a Maintenance Manager or similar, preferably gained in a 150+ apartment scheme in either the residential, student accommodation, healthcare, or hospitality sector.
• General knowledge of all aspects of maintenance repair and service including plumbing, electrical, appliance repair, HVAC, and carpentry.
• Strong redecoration skills that are sufficient to turn around vacated apartments ready for re-letting.
• Good written and verbal communication skills coupled with strong interpersonal skills.
• Strong work ethic, confident, resilient, and proven ability to work under pressure and meet tight deadlines.
• Ability to undertake assigned training as scheduled that are relevant to this role.
• Genuine passion for delivering high levels of customer service.
• Ability to use Microsoft Office applications such as Excel, Word, and Outlook.
• Willingness to respond to emergencies outside normal working hours.
• Smart and presentable appearance.

Desirable:

• Previous experience using a maintenance request management software (training will be provided as required).

The Employment Details

• Basic salary of £35k - £40k.
• 20 days annual leave plus bank holidays.
• Discretionary bonus.
• 40 hours per week.

Your full application and any accompanying documentation to support your application will be shared with and stored by Galliard Homes Ltd, and its subsidiary Neptune Operations Ltd upon application. Sable Operations Ltd, a third-party entity, will be given access to your application and any accompanying documentation to review for suitability and may contact you regarding your application.

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