Franchise Sales Manager

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in the UK and are driven by a passionate and disruptive team in achieving our mission.

We’ve brought together a world class team from a wide range of industries. And as we’re growing extremely fast, we need brilliant people (like you!) - to join us on our journey and help us deliver our goal.

ABOUT THE ROLE:

As the Franchise Sales Manager, supporting the Franchising division, you will play a pivotal role in Townhouse's international expansion strategy by identifying new multi-unit franchise opportunities, developing strong partnerships, and ensuring the successful onboarding of franchisees. This role requires a commercial mindset, excellent communication skills, and the ability to manage relationships effectively.

Key Responsibilities:

• Identify and qualify prospective franchisees by assessing their capabilities, financial standing, and alignment with Townhouse values.
• Work closely with the Franchise Director to develop and execute strategies for growing Townhouse’s franchise network.
• Conduct research to identify potential markets and opportunities, both in the UK and internationally, where Townhouse can expand its franchise presence.
• Identify leads for potential franchises, utilising industry knowledge and networks.
• Lead the development process from lead identification to franchise agreement, including presenting Townhouse's franchising model, negotiating terms, and closing deals.
• Evaluate and qualify prospective franchisees by assessing their capabilities, financial standing, and alignment with Townhouse values.
• Develop and present business plans and financial models to potential franchisees to illustrate the potential return on investment.
• Be the main point of contact between franchisee and Townhouse, owning all communications.
• Build and maintain relationships with franchisees, ensuring a strong partnership. Providing support throughout their business journey and ensuring development obligations are met.
• Assist in the onboarding and training of new franchisees, ensuring they have the tools and support needed for a successful launch and ongoing operations.
• Collaborate with other departments (Operations, Marketing, Legal, and Finance etc.) to ensure franchisees are fully supported and integrated with Townhouse’s brand standards and operating model.

ABOUT YOU:

• Strong experience in business development, sales, or franchising (preferably in the hospitality, beauty, or retail sectors).
• Demonstrable success in identifying new business opportunities and driving growth through franchise or partnership models.
• Confident in leading negotiations and closing complex deals with large multi-unit franchisees both in the UK and internationally.
• Ability to review and advise on business plans, with an excellent understanding of financial models, business plans, and P&L models.
• Strong interpersonal and communication skills with the ability to build long-term relationships.
• High degree of influencing and negotiation skills.
• Excellent analytical and commercial abilities.
• Self-starter with a proactive approach to problem-solving and a growth mindset.
• Willingness to travel as needed to meet with potential franchisees and explore new markets.

LOCATION:

Our office is based in Central London and we offer a hybrid working model, based on the requirements of the role.

EMPLOYEE BENEFITS AT TOWNHOUSE:

• Private healthcare and wellness support – Benefit from the nail industry’s first private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS.
• Shopping discounts - a range of discounts on some of the largest brands to save you money every day.
• Birthday Pamper Party: During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
• Social Budget - Every month your manager gets a budget to spend pampering you and your team. Expect treats, lunch at work or a night out – to be agreed with your manager!
• Holiday on us: An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days!
• Employee Discount: 75% discount on treatments.
• Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month.
• Refer a Friend: Earn up to £550 for every successful hire you introduce to Townhouse.