Customer Success Manager

Salary: £38,000-£40,000 basic, plus £5,000 bonus and benefits

Location: London office in Old Street two days per week; home-based the rest of the week

Why this role?

• Join a stable and profitable Series A Scaleup
• Work in a fast-paced and collaborative environment
• 4.8 on Glassdoor with excellent staff retention

About the company

Our client is a high-growth SaaS startup that is currently building out its customer success function, giving you the opportunity to help shape something from the ground up.

The company, which sells enterprise software to finance teams, has doubled revenues year over year for the last two years, achieving profitability in 2023.

The company now has over 70 employees who are all UK-based, and this role sits within a customer success function of six.

The role

Reporting to the Head of Customer Success, you’ll be responsible for the success of a portfolio of accounts. Day to day, you’ll be involved in:

• Onboarding: onboard new customers and help them get the most out of the company’s solutions
• Customer Success: proactively support the customers day to day, introducing new features to them and solving their problems
• Renewals: manage contract renewals, focus on minimising client churn, and actively promote the adoption of additional offerings, aiming to enhance contract values
• Technical Support: efficiently handle and resolve both technical and general inquiries, ensuring effective problem-solving
• Training: organise and lead training sessions, producing the materials to support this
• Account Expansion: work closely with the sales team to identify opportunities to expand accounts

What you will need to succeed in this role

• At least 18 months experience in sales or customer success for a B2B tech company
• You’ll be confident, be excellent at building relationships and have lots of energy
• Being in a fast-paced environment will get the best from you

The application process

There are three steps involved in the application process.

1. Call with Market Recruitment to discuss suitability, talk through the role, and answer any questions you have.
2. Teams interview with the Head of Customer Success (30 minutes).
3. Presentation face-to-face with the Head of Customer Success and CEO (1 hour).
4. Culture interview on Teams (45 minutes).

We look forward to hearing from you, and if you have any questions, please feel free to contact us or reach out.