Manager, Sales & Marketing (Non-Traveller Business)

Company description:

Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world’s most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi’s presence beyond Singapore’s shores through consultancy projects and investments in foreign airports. Come join us today!

Job description:

Changi Airport Group is looking for a dynamic and experienced Manager, Sales & Marketing to join our Airport Community (Non-Traveller) Team. The successful candidate will play a pivotal role in driving sales & revenue across Changi’s omnichannel offerings by conceptualizing and executing comprehensive Sales & Marketing strategies. This position offers a unique opportunity to shape the Non-Traveller business within the non-traveller community at Changi Airport.

Key Responsibilities:

• Formulate and execute comprehensive Sales & Marketing strategies in accordance with business objectives across omnichannel (e.g. Airside, Landside, iShopChangi)
• Develop and own 360 Marketing and Communications strategies to drive awareness, adoption and engagement of Staff Channels, including CRM (Changi Rewards Staff Program)
• Leverage on CRM (Changi Rewards Staff Program), to maximise value extraction of the airport community
• Collaborative Partnerships: Internal stakeholders’ engagement, buy-in & collaboration to drive airport community sales
• Experimentation: Develop and execute experimental marketing campaigns that challenge the status quo and push the envelope to drive Topline performance and maximise ROI. Embrace the unknown and leverage data-driven insights to refine strategies
• Market Analysis: Conduct thorough market research to uncover untapped niches, evolving customer preferences, and competitive trends
• Execute and scale sales programs/initiatives to drive revenue growth
• Joint-planning, ownership and execution of Marketing Strategies for Business Development initiatives

Qualifications:

• Bachelor's degree in Business, Marketing or related field.
• Minimum of 6 years of experience in Sales & Marketing, Business Development, Partnerships or related roles.
• Proven track record of successfully driving sales and business growth.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication and collaboration skills to work effectively with internal and external stakeholders.
• Able to work independently with high initiative, drive and determination to succeed
• Creative thinking and problem-solving skills
• Experience in the e-commerce, aviation or travel industry is advantageous.

If you are passionate about owning sales & marketing strategies to drive sales and value creation within the Non-Traveller community at Changi Airport, we invite you to apply for the Manager, Sales & Marketing role. Join us in shaping the future of Changi Airport.