Tier 3 Senior Support Engineer (East London)

ENVIRONMENT: PROVIDE cloud, infrastructure, datacenter, software, and end user computing support as your technical expertise as a solutions-driven Tier 3 Senior Support Engineer is wanted to join the East London division of a dynamic Internet Service & Network Specialist. You will assist with escalations from 2 nd Line Support Engineers, provide 3 rd Line datacentre software support, conduct Preventative Maintenance and architect new solutions. Applicants will require Matric/Grade 12, an IT-related qualification (Certification, Diploma, Degree) and one of the following Certifications: MCSE, VCP, CCE, HPE (DC) (End User), DELL (DC) (End User), VMware, Veaam. You will need at least 7-10 years experience supporting ITC environments, possess a valid Drivers Licence with your own reliable vehicle with the willingness to make use of your own vehicle for business travel. DUTIES: Assist with escalations from 2 nd Line Support Engineers. Provide 3 rd Line datacentre software support Preventative Maintenance (Patch Management). Remediate issues identified by audit and monthly reporting. Technologies include (but not limited to) Cloud Services: Azure, AWS, Google Cloud Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV Citrix Virtualisation Application Delivery Controllers: F5, Citrix, FortiADC Operating Systems: All Microsoft & Linux MS infrastructure: Active Director, Exchange, SQL, SCCM Backups: Veeam, Backup Exec Monitoring: N-Central, SCOM, PRTG, WhatsUp, SolarWinds, Nagios, Quest Antivirus: McAfee, ESET, Symantec, Kaspersky End User computing Storage Area Network Networking. Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings. Architect new solutions. Contribute to PM to compile project plans based on architecture and resource availability. Implement projects in line with planning and architecture. Document implementations and provide SOPs. Management of Internal, Vendor and Business Partner resources delivery. Aware of and manage project delivery within budget. Timeous submission of relevant documentation which effect billing. Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation). Ensure HEAT management system is up to date and complete. Work with Service Management to ensure on time delivery. As required - develop accurate As-Built Documentation after delivery. REQUIREMENTS: Qualifications Matric or Grade 12 Essential. IT qualification (Certification, Diploma, Degree). One of: MCSE, VCP, CCE, HPE (DC) (End User), DELL (DC) (End User), VMware, Veaam. Experience/Skills Minimum 7-10 years experience supporting ITC environments. Valid Drivers Licence own reliable vehicle. Willing to make use of own vehicle for business travel. Advantageous OpenText product experience. ATTRIBUTES: Problem solving and critical thinking skills. Applies best practices for effective communication and problem-solving. Excellent written and verbal communication skills. Strong customer facing/customer service skills. Can work under pressure and meet deadlines. Able to manage sensitive and sometimes confidential information. Self-motivation and able to take responsibility. Manage and prioritise tasks and time efficiently. Able to demonstrate initiative and a proactive approach to daily tasks. While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful. COMMENTS: When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://www.datafin.com/job/tier-3-senior-support-engineer-east-london/ OR e-mail a Word copy of your CV to chantelledatafin.com and mention the reference number of the job.

Location: South Africa, ZA

Posted Date: 11/13/2024