Operations Management (1-Year Contract)

RESPONSIBILITIES:

​Project Management

• Assist Team Lead/HOD to plan, budget, oversee, coordinate and document on all aspects of O&T projects
• To coordinate O&T related projects with Head Office’s project team and local stakeholders
• To ensure that the scope and direction of each project is on schedule, as well as other department for support

Operations Risk Window

• Assist in monitoring of the Branch operational risk events
• Coordination with Bank’s stakeholders to report operational risk events to senior management / Head Office
• Review and ensure all data input into the operational risk event system are in order
• Follow up on the status of the rectification plan for O&T related risk events

Business Continuity (“BC”) Management

• Develop and conduct periodic review on BC management policy to ensure the practices are in line with regulator’s expectation and market practice
• Work with all functional business areas to develop and maintain a Branch-wide BC management program that addresses business recovery and emergency response management
• Assist and coordinate with departments/teams’ BC plan coordinator to conduct business impact analysis and establishment or perform periodic review for the respective department’s/teams BC plan
• To support all BC plan activities necessary to enable the Branch to manage a crisis event as well as meet compliance requirements for BC planning
• Developing, maintaining and testing call tree effectivity
• Provide BC management awareness training to new/existing staff for Branch-wide annually and as per required
• To participate as an observer in Branch BC drill test. Identify and make recommendations to meet the need of the business
• To facilitate and support stakeholders in annual joint BC drill test with Head Office

Outsourcing Management for O&T

• Advice and guidance to any proposed outsourcing arrangement
• Reviews the completed required outsourcing review checklists to provide guidance whether the required documents are in order
• Ensures that outsourcing risk assessments are performed prior to entering any outsourcing arrangements; and to review the reasonableness of all pre-outsourcing risk assessments and risk mitigation controls, where applicable
• Triggers reminder to O&T to perform post-implementation review, periodic review and contract renewal review for existing outsourcing arrangements
• Maintains a central register for O&T outsourcing and 3rd party vendor arrangements and keep copies of the relevant outsourcing and 3rd party vendor information and record
• Review the results of monitoring activities performed on outsourcing and 3rd party vendor arrangements and provides results of monitoring activities to HOD and follow up with remediation actions if necessary
• Triggers and collates key performance indicator results from O&T; Collate the results and report to management at local and Head Office level.

Procedure Planning

• To manage, establish and review the local operation guideline, policy, procedure and working manual and handle the approval, announcements and system maintenance process

Management Monitoring

• Assist in collating O&T respective units’ monthly key performance indicators, training, leave records and preparation of Head Office report

Perform Key Control/Self-Inspection/Compliance Self-Evaluation Program

• Assist to test on the existing internal controls effectiveness and identify weaknesses and lapse in control for timely remediation
• To coordinate with relevant stakeholders for O&T related key control/self- inspection/compliance self-evaluation exercise

Operational Matters

• Audit Confirmation Letter/Certificate of Balance & Credit
• Oversight on Returned Mail Handling
• Preparation of Monthly Bank Statement

KEY COMPETENCIES:

• Diploma/Degree Holder with minimum 2-3 years of relevant operational banking experience or business analyst with a focus on process engineering and workflows in the banking sector
• String analytical and problem-solving skills
• Good organizational and time-management skills
• Proficiency in MS Office
• Good interpersonal and communication skills

EA License Number: 23C1935 | EA Personnel Number: R155129