CX Analyst Developer

Role: At the company, our client takes a user-centered and iterative approach to digital product design to ensure the best experiences for their customers across their journeys. This means the company steps into the shoes of their customers, to understand how they interact with them digitally and what they expect from the company products and services. As a content designer for the company, youll be expected to be the objective voice of the companys customers and always put their needs first when it comes to designing brilliant content. Youll be responsible for helping users step through their journeys and find the information they need in the simplest, smartest way possible. Working in agile teams, youll influence and own the user journey for a product, service or offer. Youll be creating, updating, and reviewing content around the user journey and will be adept at using evidence, data, and research to inform decisions and change things for the better. As an already active member of the content design community, youll stand up for best practice and for the companys users. Youll be enthusiastic about promoting a user-centered way of working within the department and beyond. Your capacity for feedback both giving and receiving will be infinite. Responsibilities: Ensuring and advocating a user-centered approach to all the content you create. Map customers purchase journeys to identify pain points and user needs. Create and curate brilliant content that customers will love. Work closely with stakeholders and team members to ensure the companys content is evidence based, user centered and continually optimised. Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience. Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal and simple way. Take responsibility for legal, regulatory governance and compliance of your content. Be a design team representative and a main point of contact for product owners and product team members on developing a user centered approach. Skills and Experience 8 years experience as content creator Proven track record user centered content strategy and creation. Expert understanding of user journey mapping and identifying risks. Preferably within an ecommerce/transactional/purchasing context. Experience working with AGILE multi disciplined teams User Researchers, Product Owners, Designers, etc. Comprehensive commercial portfolio of elegant content creation/copywriting. Strong understanding of content publishing on various CMS platforms (and the constraints that come with each) particularly AEM.

Location: South Africa, ZA

Posted Date: 11/14/2024