Recovery Worker (Homelessness)

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Dame Gertrude Young House (DGYH) is an accommodation-based service comprising of 23 units for men who have severe and enduring mental health needs, and who are also owed a homelessness duty by the local authority. With an emphasis on supporting the transition for service users, the service has a strong focus on empowering people on their journey towards independence and recovery.

The service enables people to develop the life skills required to maintain their independence in the community thus preventing the otherwise unnecessary use of more institutional forms of care and hospital admissions and move on to less supported ‘step down' accommodation, before eventually moving on to live independently in the community. The service operates 24 hours a day, 365 days a year, 7 days a week by onsite recovery workers and double sleep-in cover. Full housing management and supported facilities are provided.

A day in this role looks like….

As a Recovery Worker at Hestia, you will play a crucial role in our Homelessness service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Empower a caseload of service users to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, under the direction of the Service Manager.


• To clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce their support.


• To liaise effectively with statutory providers and other voluntary sector agencies involved in the support and / or treatment service users.


• Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access these opportunities.


• To assist service users to develop their social networks in order to attend mainstream or specialist educational, leisure and health related activities to support positive mental health and wellbeing in the future.


• Work flexibly as part of a team to ensure service coverage and that contractual obligations are met.


• Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Experience of working with people who have people who have experienced mental health and / or dual diagnosis issues in a paid or voluntary role


• Knowledge of issues affecting those individuals with a range of mental health conditions, how to communicate effectively with these individuals and how to support them with dignity and respect.


• Knowledge of relevant Mental Health legislation, in particular Care Program Approach (CPA) processes.


• Understanding of the principles of recovery as an ethos and a range of recovery approaches.


• Ability to work as part of a team and on own initiative and to oversee induction of volunteers.


• Good IT skills that includes a working knowledge of functions in MS Word, Outlook and the internet.


• Good literacy and numeracy skills.


• The ability to work with people who may display challenging behaviour and to defuse potentially difficult situations.


• Having a solution focused approach and the capacity to work constructively and collaboratively towards problem solving.


• Being optimistic about the possibility of change and the clients' capacity to change.


• A calm, non-judgemental and anti-discriminatory approach.


• Willingness to work unsociable hours. (Early and late shifts from Monday to Friday and on occasional weekends as part of a team rota when required.)


• Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.