Service Coordinator (Mechanical/Water)

A highly successful Co. Down business have an opportunity within the Service Coordination & Helpdesk team.

Your new company
Hays are representing an established engineering business who have been in operation for over 50 years and during that time have grown their market coverage internationally from their headquarters in Co. Down to now having a presence in 5 countries globally. They specialise in MEICA projects and solutions including Mechanical Electrical and Process design as well as manufacturing, contracting and installation.
Your new role
This position is based from their headquarters in Newry reporting to the Sales and Service Manager.You will form part of the Service Team who facilitate work carried out by site engineers installing, servicing and repairing M&E equipment on water & wastewater treatment sites across Ireland. Some of the key duties include:Main duties include:-Become knowledgeable and technically competent of the product range & wastewater equipment.Liaise with customers directly on service & repair issues and assess their requirements.Liaise with colleagues and suppliers in determining a solution.Provide proposals and prices to customers.Process orders through from sourcing of materials, planning the work, preparing the job to invoicing and payment stages.Assist in scheduling of site engineers and planning of weekly work diaries.Manage key accounts and contracts in accordance with the customers procedures, reporting and KPI requirements.Receive & interpret site reports, communicate findings to the customer and make recommendations.Take part in internal & external meetings, training courses, occasional site meetings and surveys.Cover for fellow employees during absences and assist with general office and administrative duties to maintain smooth running of operations.Help ensure the effective and efficient operation of the department.Contribute to the development and improvement of the department by suggesting and embracing new techniques, technologies and ideas and helping put them into action.What you'll need to succeed
Ideally, you will have the following:Essential: 2 years’ experience working as part of a busy team in an office environmentExcellent organisational, attention-to-detail and verbal/written communication skillsCompetency of common office software (Outlook, Word, Excel etc or similar)Background or qualification in mechanical/technical based fieldDesirable: Competency in accounts/workflow/CAD software (Sage, CRMs, databases etc)Background in service coordinator/support or wastewater industry roleWhat you'll get in return
Salary range £23,000 - £25,00033 days holidays with 1 additional day every 5 years continuous serviceHealth and Well-being Plan On-site free car parking Employee training and development programme 37.5 hours per week, early finish every Friday – 3.00pm Access to company pool vehicle Company pension Westfield Health Plan Life Insurance Cover
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4602259

Location: Newry & Mourne, GB

Posted Date: 11/14/2024