IT Support Apprenticeship

Are you passionate about technology and looking to start your career in IT? JoinProduction Parkas an IT Support Apprentice, where youll have the opportunity to work in a fast-paced, creative environment. AtProduction Park, we pride ourselves on delivering innovative IT solutions to support the worlds leading live events, films, and virtual productions.

Production Park is a world-renowned live events and virtual production campus based in Wakefield. They provide cutting-edge facilities and services to entertainment giants likeColdplay,The Brit Awards, andCirque du Soleil. As an apprentice, you'll gain hands-on experience in IT support while working with the latest technology in a dynamic industry thats shaping the future of entertainment.

Key Responsibilities:

• User Support:Act as the first point of contact for IT issues, handling tasks such as password resets, setting up email accounts, and managing antivirus encryption.
• Technical Documentation:Work with internal CRM platforms to access network diagrams and technical policies.
• Problem Solving:Support escalations and Service Level Agreements (SLAs) using Microsoft Teams Ticketing System. Document and track issues while troubleshooting with tools like Microsoft, Wireshark, and Cisco Meraki.
• Hardware & Software Support:Upgrade and configure hardware, including laptops, printers, scanners, and projectors. Conduct software updates using AutoPatch and Office Suite, including security patches for Unreal Engine.
• Network Maintenance:Work with wired and wireless network devices, repairing access points both in-house and externally.
• Cloud Technology:Get hands-on experience with cloud technologies such as V2 and automate updates using scripting and Command-Line.
• Exposure to Scripting:Assist in automating software updates using tools like Autopatch and Command-Line.

Desired Skills, Qualities, and Experience:

• Professionalism:High level of professionalism is essential due to the industrys fast-paced, high-profile nature.
• Communication Skills:Strong written and verbal communication skills are required.
• Problem Solving:Confident in using troubleshooting tools to resolve IT issues.
• IT Skills:Familiarity with Microsoft Word, Excel, Outlook, and other Microsoft tools.
• Team Player:Ability to work well in a team environment and contribute to the teams success.
• Educational Requirements:A Grade 4/C in Maths and a Grade 5/C in English is required for this role.

Salary, Hours, and Benefits:

• Salary:£17,000 per annum
• Hours:Monday to Friday, 40 hours per week
• Holidays:25 days holiday + bank holidays
• Perks:Lunch provided daily, and the opportunity to work on exciting live events and film projects.

Your Training with Us:

As aProduction ParkIT Support Apprentice, youll receive structured training and mentoring, providing you with the skills and qualifications needed to succeed in the IT industry. Youll gain hands-on experience with troubleshooting, network maintenance, hardware upgrades, and cloud technologies, setting you up for a rewarding career in IT.

Next Steps:

Ready to kickstart your IT career in an exciting and creative industry? Apply now to join theProduction Parkteam! Send us your CV, and our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK and meet the required educational qualifications (Grade 4/C in Maths and Grade 5/C in English) to apply for this apprenticeship.

Take the first step toward an exciting career in ITapply today!

ADZN1_UKTJ