Jobot
Service Manager
Job Location
Wilmington, MA, United States
Job Description
Service Manager Need - Local Candidates
This Jobot Job is hosted by: Andrew Atchison
Are you a fit? Easy Apply now by clicking the "Apply" button
and sending us your resume.
Salary: $90,000 - $120,000 per year
A bit about us:
We are a leading manufacturer specializing in machinery, dedicated to delivering cutting-edge technology and innovative solutions to our global clientele. With a strong commitment to quality and customer satisfaction, we are expanding our team and seeking a dynamic Service Manager to oversee our service operations.
Why join us?
Competitive salary and performance-based incentives.
Comprehensive health benefits package.
Opportunities for professional development and career growth.
Collaborative and innovative work environment.
Job Details
Responsible for building and managing a team of Electro-Mechanical Assemblers and Demonstrators (EMAD), ensuring that installations and service calls are completed correctly, on time, and on budget and our Customers have the best possible experience.
Visualize, design, and build a world class service organization focused on taking care of each and every customer and their needs
Understand that the only metric that counts is whether every customer feels that they and their machines have been properly serviced (we service our customers . . . and their machines)
Identify, recruit, and hire personnel who are focused on servicing customers and their machines while ensuring they have the right electro-mechanical hard skills to complete the tasks needed
Continually improve the skillset of that team to take better care of customers via mentorship, training, and team building
Working with the Production Manager share and schedule resources to ensure that the shop schedule stays on track while serving customers. Assign the right person to the right job to maximize customer satisfaction while maintaining costs
Serve as initial point of contact for customers with electrical and mechanical issues. Troubleshoot and solve over phone
Take install process from sales, including install letter, drawings, etc
Ensure that each and every install or service visit is dealt with in a timely manner
Maintain that schedule in a way visible to both the management team and the EMADs
Ensure that each and every service visit is properly and professionally documented internally and externally
Identify the right tools – software, trainers, physical shop setup, document control, etc – to maximize the skills and improve the efficacy of the team with the outcome of improving the customer experience
Become the expert on the product line. Be a resource to the EMADs, sales team, etc in how the machinery operates and how it can solve customer problems
Build relationships with suppliers (MCI, HiTec, etc) to ensure that we get the support needed when we need it
From time to time (20%) travel to customers to understand service issues and solve them. Be personally involved with key customers and their challenges, especially lease customers
o
Expect significant travel during ramp up period (first 6 months) to build customer and machine knowledge
With the rest of the leadership team (President, GM, Ops, Production) guide the company in its growth plan
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Location: Wilmington, MA, US
Posted Date: 11/15/2024
This Jobot Job is hosted by: Andrew Atchison
Are you a fit? Easy Apply now by clicking the "Apply" button
and sending us your resume.
Salary: $90,000 - $120,000 per year
A bit about us:
We are a leading manufacturer specializing in machinery, dedicated to delivering cutting-edge technology and innovative solutions to our global clientele. With a strong commitment to quality and customer satisfaction, we are expanding our team and seeking a dynamic Service Manager to oversee our service operations.
Why join us?
Competitive salary and performance-based incentives.
Comprehensive health benefits package.
Opportunities for professional development and career growth.
Collaborative and innovative work environment.
Job Details
Responsible for building and managing a team of Electro-Mechanical Assemblers and Demonstrators (EMAD), ensuring that installations and service calls are completed correctly, on time, and on budget and our Customers have the best possible experience.
Visualize, design, and build a world class service organization focused on taking care of each and every customer and their needs
Understand that the only metric that counts is whether every customer feels that they and their machines have been properly serviced (we service our customers . . . and their machines)
Identify, recruit, and hire personnel who are focused on servicing customers and their machines while ensuring they have the right electro-mechanical hard skills to complete the tasks needed
Continually improve the skillset of that team to take better care of customers via mentorship, training, and team building
Working with the Production Manager share and schedule resources to ensure that the shop schedule stays on track while serving customers. Assign the right person to the right job to maximize customer satisfaction while maintaining costs
Serve as initial point of contact for customers with electrical and mechanical issues. Troubleshoot and solve over phone
Take install process from sales, including install letter, drawings, etc
Ensure that each and every install or service visit is dealt with in a timely manner
Maintain that schedule in a way visible to both the management team and the EMADs
Ensure that each and every service visit is properly and professionally documented internally and externally
Identify the right tools – software, trainers, physical shop setup, document control, etc – to maximize the skills and improve the efficacy of the team with the outcome of improving the customer experience
Become the expert on the product line. Be a resource to the EMADs, sales team, etc in how the machinery operates and how it can solve customer problems
Build relationships with suppliers (MCI, HiTec, etc) to ensure that we get the support needed when we need it
From time to time (20%) travel to customers to understand service issues and solve them. Be personally involved with key customers and their challenges, especially lease customers
o
Expect significant travel during ramp up period (first 6 months) to build customer and machine knowledge
With the rest of the leadership team (President, GM, Ops, Production) guide the company in its growth plan
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Location: Wilmington, MA, US
Posted Date: 11/15/2024
Contact Information
| Contact | Human Resources Jobot |
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