Service Coordinator

Job Service Co-ordiantor

Salary: £28,000 - £30,000

Benefits: 25 days holiday, private healthcare, 5% pension

Duration: Permanent

Location: St Albans

Hours: Mon-Fri - 8.30 - 4.30 or 9.00am - 5.00pm - office based but flexible hours

What you want to know about this employer

· Hugely successful global leader in scientific instruments a market leader, with over 60 years in the industry and still growing

· An extremely well organised, structured business with a warm family feel, a traditional yet down to earth culture

Purpose of role

Working closely with Sales, Service Engineers and Logistics to ensure a smooth operation for clients

Responsibilities

• First point of contact for contract renewals and amendments
• Communicate with engineers and customers to plan maintenance visits 2 to 3 weeks in advance
• Use CRM to see the upcoming work and book appointments, planned visits with priorities and all outstanding workload for the coming weeks
• Manage incoming technical enquiries from customers and allocate engineer for resolution
• Re-plan workload as required to provide timely response and resolution to instrument breakdowns through organization of engineering resource and management of purchase orders.
• Run analysis to identify the spare part requirements for upcoming work, compare to available stock and ensure stock levels are appropriately maintained.
• Be fully compliant with CRM requirements, ensuring complete accurate records are maintained

Experiences, skills and personal attributes;

• Previous coordinator/scheduling experience essential
• Skilled in co-ordinating and prioritising engineers work load
• Strong administration and diary management
• Take ownership of work and keep on top of varied workloads
• Excellent time management and multitasking skills
• Methodical and accurate, works with precision

Crisp Recruitment Ltd is a local recruitment consultancy based in Hatfield. We are working on behalf of our client to find suitable candidates for this opportunity