Inside Sales Engineer

RENUMERATION:

Basic salary £25k-£30k dependant on experience

JOB PURPOSE:

To provide the internal sales interface between Easilift Loading Systems and customers in line with the company’s sales strategy.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Be responsible for receiving sales enquiries from potential customers and external sales team members and respond appropriately.

• Ensure all enquiries are input onto the Easilift sales database, issue relevant documentation and prepare/revise quotations as necessary.

• Take responsibility to prioritise enquires so that tender return dates are adhered to in line with KPI’s and pre defined objectives.

• Be the first point of contact for internal customer communication in order to identify the specific nature of query from various sources and take appropriate action.

• Liaise closely with the Sales Assistant and External Sales Team members to ensure all sales enquiries are dealt with in a timely manner.

• Be responsible for receiving telephone enquiries and for communicating with potential clients in order to clarify requirements.

• Provide technical specifications and standard drawings to customers and architects and liaise with the project team when non standard drawings are required prior to order.

• Utilise the internet based quotation systems for pricing of suppliers products as well as liaising with various external suppliers in order to obtain the best prices for non standard items.

• Establish effective relationships with customers and follow up against agreed contact deliverables to ensure the desired outcomes are being achieved.

• Build, develop and sustain mutually beneficial working relationships with all other teams to ensure effective service delivery.

• Be aware of the Department aims and objectives and contribute to the decision making process.

• Ensure your own conduct meets the standards and authorities set out in the Company’s Human Resources Policy (Book 14) and also the standards of the Company’s Quality Management System.

• Carry out any other duties which the company may at any time deem necessary.

KEY MEASURES:

• Quotations submitted on time
• Generate repeat and additional enquiries

PERSONAL SPECIFICATION:

QUALIFICATION / SKILLS:

Essential:

Degree educated or equivalent experience

Evidence of, and commitment to, continuing professional development

Intermediate computer skills (Microsoft Office, Access, Excel)

Knowledge and experience of designing, developing and delivering complex technology solutions

Strong organisational skills, with good personal insight, tact and ability to foster teamwork and collaboration across different teams to deliver the desired outcomes

Desirable:

Technical knowledge within the loadings industry

KNOWLEDGE & EXPERIENCE:

Essential:

Excellent communication skills, to allow good internal and external communications to enable the correct information to be sought to enable the role to be fulfilled

Ability to assimilate information quickly making informed decisions from facts presented

Ability to articulate the commercial benefits of any proposed solution

Understanding of management information systems

Adherence to health and safety legislation

Professional manner to develop and maintain strong, professional working relationships

Desirable:

Practical engineering

PERSONAL ATTRIBUTES:

Essential:

Creative and solution orientated

Determined and self-motivated meet deadlines

Confident negotiator and commercial awareness

Energy, enthusiasm and innovative

Ability to work under pressure to handle complex issues

Team player

Effective listening within all levels

Desirable:

Selling skills

In return we offer:

• Competitive basic salary
• 25 days annual holiday plus bank holidays
• Holiday Purchase Scheme
• Special Leave (additional holiday for significant events)
• Carrying over and payment of remaining holiday (maximum of 5 days)
• Company Pension
• Company Sick Pay
• Life Assurance Scheme
• Subsidised Gym Membership
• Perkbox
• Gift-cards for significant events and birthdays
• Funded training