eCommerce Solutions Specialist

ABOUT CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape.

JOB SUMMARY

The eCommerce Solutions Specialist is responsible for driving adoption of CDW’s digital customer platforms. This is achieved by partnering with the Sales, Sales Operations and Bid Management teams to promote the features and benefits of ServiceTrack and related digital integration offerings directly to our customers.

Proactive Adoption

• Identification and proactive targeting of customers who would benefit from using ServiceTrack or related digital integration capabilities.
• Providing client facing and web conference delivered demonstrations to existing and prospective customers.
• Curation of internal and customer facing literature/media.
• Support sales and bid teams in preparation of tender documents where a tailored response is required.
• Identify declining value accounts and develop strategies to reactivate and sustain customer value.

Digital Integration Project Leadership

• Qualify and evaluate opportunities for digital integration based on incoming requests and proactive identification of suitable candidates to develop a pipeline of opportunities.
• Lead the interaction with customers in conjunction with the eCommerce Integration Engineer and Account Management teams, from requirements gathering & solution selection through to testing & live deployment.

General Tasks

• Providing training for new co-workers as part of the induction process.
• Assist in the resolution of support requests where subject matter expertise is required.
• Collating and documenting feedback from customers & co-workers to drive future systems development.
• Participation in testing and documentation of system updates and major releases to ensure timely delivery.
• Providing cover for other team members as required by the business or for periods of absence.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

Must have:

• Prior experience of presenting or demonstrating products.
• Exposure to or experience of selling techniques.
• Knowledge of transactional and business processes.

Nice to have:

• Experience of managing supplier side integration projects with client procurement and marketplace systems.
• A high-level understanding of marketplace systems such as Ariba, Coupa and Oracle Business Network (supplier side only).
• Familiarity with supplier integration capabilities of ERP systems such as SAP, Oracle iProcurement, Workday & Jaggaer etc.
• An understanding of buyer/supplier integration technologies including punchout and EDI.
• Exposure to service management systems, especially ServiceNow.

ESSENTIAL ATTRIBUTES

• Passionate about technology and the impact it can have on business and our customers
• Quality and detail orientated
• Positive attitude and influence to others
• Fast learner and able to adapt to new technology and keep abreast of current industry trends and practice
• Excellent organisation and time management skills.
• Able to achieve potential, stay inspired and motivated

CUSTOMER FOCUS AND WAYS OF WORKING

• Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
• Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards, and policies, and to act if they believe someone else is not acting consistently with those values, standards, and policies.
• Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
• Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:
• Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
• Treat the security of all information assets according to their designated information security classification
• Ensure that they only access information assets that they are authorised to do so.
• Adhere to the procedure for reporting any security weakness or event
• Commit to, and participate in, personal development of information security awareness & knowledge
• Comply with all laws and contractual obligations regarding the protection of data