System Administrator - SCCM

Title : Systrack Administrator Job description : Role and Responsibilities : This role is required to : - Provide Quality support with a high degree of customer service, technical expertise and timeliness - Provide Architectural and Governance leadership for planning, designing and supporting of existing/deployed DWP tools - Need to be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers - Onboard new accounts to the operationalization team post tool deployment completion, ensuring smooth handover from deployment architects - Communicate roles and responsibilities to the new onboarded tool admins/SMEs - Obtain necessary approvals from SSM (Service Success Manager) and SSH (Service Success Head) prior to tool onboarding - Develop and maintain status tracker for all in scope accounts - Work closely with the Admin/SMEs to review the data analysis and scripting opportunities identified to reduce the cycle time or automate the workload - Work closely with developers to get the required scripts created and implemented - Conduct periodic maturity assessments for the tools in scope and identify the areas of improvement - Conduct periodic reviews with SSM and share the results of maturity assessments and improvement opportunities - Conduct periodic reviews with the customer stakeholder along with the SSM to share the value driven by the operationalization initiatives - Work closely with the OEMs for any new update or enhancement and escalate any issues identified immediately - Engage management if any deviation to set scope and metrics is identified Qualifications and Education Requirements : - Minimum 4 years of experience in Infrastructure Technology - Minimum 2 years of experience in delivering EUC/DWP services - Should have worked and be open to work in a 24x7 environment - Ability to communicate effectively with end users, business owners, developers and various levels of management - Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables - Demonstrates initiative and ability to accomplish aggressive project goals when necessary - Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements - Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation Preferred Skills : Technical Skills required including but not limited to : - SCCM - Microsoft Windows, Apple Macintosh design architecture and deployment methodologies - Knowledge of modern Microsoft management platforms like InTune, SharePoint - Understanding of active directory - Understanding of Citrix and other remote/virtual desktop technologies - Basic understanding of SQL - Basic understanding of PowerShell or any other scripting language - Hands on experience on Microsoft Excel and PowerPoint - Hands on Experience with different ITSM tools like ServiceNOW, BMC Remedy etc. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/21/2024