L2/L3 Jamf Engineer - Apple Devices

SALARY : 4LPA - - L3 (5 years) & L2 (2 - 5 years) Administrator - Job Description Job Overview : The JAMF L2 Administrator will be responsible for providing mid-level support for the administration, deployment, and maintenance of Apple devices in an enterprise environment. You will work closely with L1 support teams to escalate complex issues and ensure smooth integration and security of Apple products across the organization using JAMF Pro. Key Responsibilities : - JAMF Pro-Administration : Perform routine administration, maintenance, and support for the JAMF Pro environment. Ensure compliance and performance optimization for all macOS, iOS, and tvOS devices. - Device Lifecycle Management : Oversee the provisioning, deployment, patching, and decommissioning of Apple devices across the organization. - User Support : Provide L2 support for escalated issues, and troubleshoot complex issues with Apple devices, including software, hardware, and network-related issues. - Policies & Profiles : Create and maintain configuration profiles, policies, and settings for macOS/iOS devices, including security policies, VPN configurations, and email setups. - Patch Management : Assist with managing updates for macOS and iOS, applying patches to ensure devices are up-to-date and secure. - Inventory Management : Ensure accurate tracking and reporting of all Apple devices using JAMF Pro inventory tools. - Scripting : Develop custom scripts to automate processes, streamline device configurations, and improve operational efficiency. - Security Compliance : Collaborate with security teams to implement endpoint protection strategies, encryption, and other security-related initiatives in the Apple ecosystem. - Reporting & Documentation : Generate reports on device status, compliance, and software usage. Maintain documentation for support processes and configurations. - Collaboration : Work with cross-functional teams including security, network, and help desk teams to ensure seamless Apple device operations. Skills & Qualifications : - Experience : 2-4 years of experience working with JAMF Pro in an enterprise environment. - Apple Ecosystem Knowledge : Strong understanding of macOS, iOS, and Apple hardware. - Troubleshooting : Advanced troubleshooting skills for macOS/iOS devices and familiarity with Apple diagnostics tools. - Scripting : Proficiency in Bash, Python, or AppleScript for automation and custom solutions. - Security Practices : Understanding of security best practices and experience with FileVault, encryption, VPNs, and MDM solutions. - Communication : Excellent written and verbal communication skills to provide support and create technical documentation. - Certifications : JAMF 200 or JAMF 300 certification preferred. - Tools : Experience with related tools such as Active Directory, Okta, Google Workspace, or other IAM systems. Preferred Qualifications : - JAMF 300 Certification - Experience with Apple Business Manager and Apple School Manager. - Familiarity with ITIL practices and experience working in a ticketing system (e.g., ServiceNow, Jira) Wanna know more about us ? Terralogic (www.terralogic.com ; very basic foundation of Terralogic has been to provide Technology Services for the Connected World. Our core DNA is in tying deep Engineering expertise to our Customers' roadmap and business needs to bring true partnership We work from product conceptualization to product maturity, decline & sustenance by investing in a broad range of technical skills and domain experts with an eye on stability and increased productivity. We look at problem statements exactly the way our customers look at them and provide far-reaching solutions at highly optimized cost levels. With a thousand plus strength, experienced management, and best-in-class practices, we deliver world-class successes for our Customers. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/21/2024