ServiceNow Developer - CMDB Module

Job Description : We are seeking a highly skilled ServiceNow Developer with a strong focus on CMDB data analysis. The ideal candidate will have a deep understanding of ServiceNow ITSM and ITOM modules and be able to effectively design, develop, and maintain CMDB configurations. Key Responsibilities : CMDB Data Management : - Design, develop, and maintain CMDB configurations to ensure data accuracy and consistency - Enrich CMDB data through automation and integration with other systems - Analyze CMDB data to identify gaps and inconsistencies - Implement data quality checks and validation rules ITOM Process Automation : - Automate ITOM processes using ServiceNow workflows, scripts, and integrations - Develop custom applications to enhance ITOM capabilities - Optimize ITOM workflows to improve efficiency and reduce manual effort ITSM Integration : - Integrate CMDB with other ITSM modules (Incident, Problem, Change, etc.) to enable seamless workflows - Develop custom integrations to synchronize data between systems Reporting and Analytics : - Create custom reports and dashboards to visualize CMDB data - Analyze data to identify trends and opportunities for improvement - Provide insights to IT operations teams to support decision-making Problem Solving and Troubleshooting : - Troubleshoot CMDB and ITOM issues - Identify and resolve performance bottlenecks - Provide technical support to end-users Required Skills and Qualifications : - 5 years of experience in ServiceNow development - Strong understanding of ServiceNow CMDB, ITOM, and ITSM modules - Expertise in ServiceNow scripting (JavaScript, Script Includes, etc.) - Experience with ServiceNow workflows, business rules, and UI policies - Knowledge of ITIL processes - Strong problem-solving and analytical skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team Preferred Skills : - ServiceNow certifications (e.g., Certified Application Developer) - Experience with ServiceNow integration with other systems - Knowledge of data modeling and database design (ref:hirist.tech)

Location: in, IN

Posted Date: 11/21/2024