Oracle Field Service Cloud Consultant

Role : Oracle Field Service Cloud EXP Range : 3-15 years Job Description : Key Responsibilities : Oracle Field Service Cloud (OFSC) Implementation : - Lead or participate in the design, implementation, and integration of Oracle Field Service Cloud with existing systems. - Configure OFSC components such as routing, mobile interface, and work zones to meet business needs. - Customize OFSC to improve field service operations, including service technician dispatching, real-time location tracking, and job management. System Administration : - Manage and administer Oracle Field Service Cloud including configuration, user management, security settings, and data synchronization. - Ensure system stability, performance optimization, and data accuracy across the platform. - Monitor and resolve technical issues, escalating where necessary to Oracle support. Business Process Optimization : - Collaborate with field service teams and other stakeholders to understand business requirements and translate them into OFSC configurations. - Propose improvements to workflows and processes to enhance operational efficiency. - Develop reports and dashboards using Oracle analytics tools to provide insights on field operations performance. Training & Support : - Provide end-user training and support for field technicians and back-office staff. - Develop and maintain system documentation, including user guides and SOPs. - Act as a subject matter expert (SME) on Oracle Field Service Cloud. Qualifications : Bachelor's degree in Computer Science, Information Systems, or a related : - Minimum of 3-5 years of experience working with Oracle Field Service Cloud or similar field service management systems. - Proven experience in implementing, configuring, and optimizing OFSC. - Experience with Oracle integration tools and data Skills : - Strong knowledge of Oracle Field Service Cloud modules : Core Manage, Smart Location, Routing, Forecasting, and Mobility. - Familiarity with integration methods such as REST APIs, Oracle Integration Cloud (OIC), or other middleware solutions. - Proficiency in SQL and data analysis for reporting purposes. - Experience with JavaScript, HTML, or other web technologies for customization and extensions Skills : - Excellent problem-solving skills with attention to detail. - Strong communication and interpersonal skills to collaborate with business units and technical teams. - Ability to work independently and manage multiple tasks in a dynamic environment. Preferred Certifications : - Oracle Field Service Cloud Certification (preferred) - Oracle Integration Cloud Certification (a plus) (ref:hirist.tech)

Location: in, IN

Posted Date: 11/21/2024