Salesforce Administrator

Principal Duties & Responsibilities : - All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules. - Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports. - Sandbox environment management. - Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. - Identify unused or underutilized platform features. - Create a platform roadmap and define priorities, liaising with stakeholders. - Own the communication of any platform changes to end users and stakeholders. - Data management to improve Salesforce data quality, implementing rules and automation as needed. - Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. - User support tickets. - Monitor and improve user adoption. - New user and ongoing user training. Technical documentation : - Working with integrated applications including Salesforce Marketing Cloud and Salesforce B2B and B2C Commerce Cloud. Skills & Competencies : - Strong Salesforce product knowledge and at least 3 years of Salesforce Administration hands-on experience with Sales and Service Cloud. - Trailhead Badges/Super Badges. - Certified Salesforce Administrator. - A proactive attitude to platform enhancements. - Designing scalable, best practice solutions. - Excellent relationship-building skills. - Ability to liaise with stakeholders at all levels. - Translating requirements into technical solutions. - Experience in change management and governance. - Training end users and key stakeholders. - Technical documentation. Desirable : - Additional Salesforce certifications e.g, Advanced Administrator, Platform App Builder. Experience : 3-5 years (ref:hirist.tech)

Location: ahmedabad, IN

Posted Date: 11/21/2024