SAP SUPPORT MM

SAP Support will be part of the E-Services organization, a De’Longhi Group Company that offers 360° IT Services to the De’Longhi Groups and to third part Clients. In the Application team, reporting to the SAP Support Manager, he/she will have a responsibility in the AMS field (Assistance Maintenance Service). Main Responsibilities: - Providing support for SAP MM, WM and EWM Module, troubleshoot and resolve issues & requests within targeted SLA; - Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectation; - Manages incidents reported by user and follow-up promptly; - Working closely with different teams (ex: basis, abap, functional) to ensure issues and requests are addressed timely; - Assist business users in gathering requirement and preparation of Change Request application; - Prepare functional specification and carry out necessary review with business and functional team; - Carry out Unit Test, System Integration Test, and its related documentation; - Support user in carrying out User Acceptance; - Test Participate in deployment to production and post deployment support; - Update system documentation and training documents/user manual; - Provide training to users; - Prepare internal presentation and proposal whenever necessary. Job Profile Qualifications: - Master Degree in Computer Science Engineering, Telecommunication Engineering, Management Engineering or Computer Science; - Minimum of 3 years of relevant experience of SAP MM/WM/EWM module in a Company and/or in a consulting firm. Skills: - Experienced SAP MM/WM/EWM module configuration skill; - Understanding of ABAP language; - Service Management; - Organization; - Process Management; - Good interpersonal and communication skills; - Ability to work independently on assigned projects and activities with agreed deadlines; - Flexibility, curiosity and willingness to be involved in a challenging, dynamic and inspiring environment; - Problem solving; - Team working; - Fluent in English; - Availability to travel in Italy and abroad. Benefits: - Open to a full remote way of working - Flexible time and one day-off per month - Company restaurant - Technical and soft training - Job Rotation J-18808-Ljbffr

Location: it, IT

Posted Date: 11/21/2024