Collections Analyst

What you will do

The Collections Analyst ensures invoices are paid in a timely manner, coordinates the collection of past due payments, and determines high risk customers by analyzing their credit limit to open account balance.

How will you do it?

-Coordinate collections calls and emails for accounts that are past due

-Analyze risk comparing credit limit to open balance

-Minimize exposure for high-risk customers

-Identify disputes on accounts and turn over to resolver

-Finish daily Collections tasks on Collections ERP.

-Send out welcome information for new accounts

-Fill out credit inquiries for customers

-Inactivate dormant accounts

-Prepare accounts for litigation team

-Prepare aging’s, send and reprint invoices

-Contact customers for remittance information for cash application purposes

-Prepare Weekly reports of AR accounts and Internal scalation with your team.

-Other duties as assigned

What do we need?

-Advanced Portuguese (Mandatory)

-Intermediate English level (Plus)

-Developed data analytic skills.

-Prior collections and risk assessment experience

-Demonstrated ability to carry out assignments to their completion

-Provide excellent customer service

-Ability to establish and maintain effective working relationships with employees and managers

-Proactively establish and maintain effective working team relationships with all support departments

-Proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.

“Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion”