Manager

Manager A leading organisation based in Belfast are currently seeking an experienced Manager to join their team. This is a Full-Time, Permanent position. Working hours: 5 days a week: Monday to Friday: 9am - 5pm (37.5 hours) - except for one Saturday and one Sunday per month. Salary: Negotiable dependant on experience. Job Role: You will be responsible for overseeing every aspect of the smooth day to day running, from ensuring compliance and financial sustainability to fostering a culture of high standards and continuous improvement. Essential Criteria: Level 5 Education. Experience working in a sheltered and/or supported housing and/or health & social care environment. Minimum of 5 years' experience managing teams. Demonstrable experience of Rota Management. IT proficient with the use of Microsoft Office to include Outlook, Word and Excel. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Driving licence and access to a car. Main Duties and Responsibilities: Dealing with enquiries from prospective customers and advocates, arranging and carrying out viewings. Assessing and admitting prospective customers, in line with Allocations and Letting policy. Identifying any funding available and assisting with completion of relevant paperwork. Completing support plan and risk assessment for incoming customers and ensuring they are a thorough assessment of individual support needs and are reviewed and updated as required. Ensuring the understanding of the licence/occupancy agreement, handbook, charges and relevant policies and procedures by incoming customers. Ensuring the physical, social, intellectual, spiritual and emotional needs of customers are catered for, enabling a high degree of independence, whilst encouraging customers to participate in daily activities so they remain emotionally and intellectually stimulated. Arranging interval follow up meetings during settling in period and ongoing to identify any issues or concerns. Identifying and monitoring the needs of customers through effective communication with House Managers, volunteers as appropriate. Dealing with complaints from customers in accordance with the Complaints policy. Maintaining regular and effective contact with prospective customers who are on the waiting list keeping them updated on possible vacancies. Liaising with house managers, volunteers and partners about the development of social activity programmes to ensure activities fulfil the organisations values and policies. Developing an annual programme of marketing events that promote the services and mark key dates in the organisations calendar. Proactively seeking to attract new customers to fill voids within the turnaround period, ensuring high occupancy levels are maintained. Ensuring all purchases, events and activities in your area are within allocated budgets, and variances are highlighted, and remedial action is agreed. Ensuring you and those you directly line manage comply with finance procedures and policies. Provide effective leadership to all staff, empowering and delegating effectively, communicating clear priorities and create a working environment where staff take pride in their work, demonstrate personal responsibility and commitment and embrace improvement through change. Managing the implementation of the sickness, annual leave and disciplinary procedures for supervised staff and carrying out escalation meetings where required. Ensuring that the rota is fully covered at all times and sign off weekly timesheets to ensure accurate recording of payroll. Create a working environment where the health, safety and welfare are understood and taken serious by all. Investigate and respond to complaints in line with the complaints policy to identify and implement ways the service could be improved. Develop effective relationships with partners, attending external meetings as appropriate, to ensure the service continues to develop to meet stakeholder and standard requirements. Skills: manager housing house manager

Location: Belfast, GB

Posted Date: 11/21/2024