Support Engineer IT

Support Services Engineer

About Us:
We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:
As an Onsite Support Services Engineer, you will be able to provide technical support to end-users. This role has been specifically created to service one of our longstanding clients in the Southampton area.

It is an excellent opportunity to showcase your technical expertise. Your remit will include incidents, problems, requests or help with particular projects, subject to client need. This role would suit someone who is comfortable working standalone in an onsite capacity, and as a subject matter expert providing a whole range of IT support.

Responsibilities:
Some of the responsibilities you can expect to be involved with include:

• Consulting with clients on their technical needs
• Responding to queries and complaints, finding the best resolution and maintaining customer contact
• Taking ownership of tickets allocated by client or operational teams, effectively managing them through to resolution or escalation
• Having the responsibility of ensuring successful sign-off, delivery, and handover to support services post project completion
• Assessing and reporting potential risks
• Reporting on customer feedback
• Ensuring all documentation is created, updated, and completed, including the maintaining of asset information and configurations
  
  

Qualifications & Experience:
The right candidate for this role will have the following technical experience:

• Microsoft Exchange
• Active Directory
• Cloud (Azure, AWS or Google cloud)
• SCCM
• Office 365
• Mobile Device Management
• Intune
• Windows Servers (full range)
• Server Virtualisation (HyperV / VMWare)
• Local Area Networking
• Symantec Products
• Cisco LAN/WAN (routers, switches, ASAs)
• Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
• Citrix ( XenApp/XenDesktop)
• Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
• SharePoint 2010/2013

U.K Benefits:

Aviva Pension4% min. employee contribution and 4% max. employer contribution.
The current scheme is administered under a salary sacrifice arrangement.

Free Pension AdviceFree access to PensionAdvisorsshould you ever need advice.

Group Life InsuranceCovering 3x your annual basic salary in the event of death

Group Income ProtectionCovering 75% of your salary for up to 2 years.

Healthcare Cash Plan
Where you can claim cashback on the cost of a variety of medical services, such as dental, optical, health screenings and wellbeing treatments.

My Healthy Advantage
Free access to this interactive counselling app, with instant chat counselling, plus lots of additional support on Health and Wellbeing

Discounted Private Medical & Dental
Medical services are included in the Healthcare Cash Plan; however, we do have a separate private medical scheme with BUPA which offers additional medical benefits.

Ride-to-Work SchemeSave up to 42%, pay nothing upfront and spread the cost of your new bike and/or kit in equal monthly instalments taken from your salary before deduction.

Help at HandA remote GP service as well as mental health support, physiotherapy, medical second opinions and an Employee Assistance Programme.

Birthday LeaveAfter one years service with the company you will be eligible to take your birthday off, it is a free day and will not be deducted from your holiday entitlement.

IT Equipment Purchase SchemeA staff loan to purchase a new computer, laptop, or piece of hardware etc.

Annual LeaveYou will be eligible for 25 days of annual leave per year, increasing to 27 over time, plus your birthday off after one years service.

Buying Annual Leave SchemeYou will have the opportunity to purchase an additional 5 days of annual leave per calendar year, via a salary sacrifice agreement.

LearningA broad range of training providers and platforms available to you, including LinkedIn Learning.

Electric Car SchemeOur Electric Car Scheme is managed through a salary sacrifice arrangement, with huge savings available on pure electric vehicles given Benefit in Kind is just 2% between April 2022 and April 2025, so significant tax and NI savings available.

This role will require 5 days a week onsite in Southampton.

The budgeted salary for this role is between £32,000and £40,000, subject to experience.

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if youll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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Location: Southampton, GB

Posted Date: 11/21/2024