Client Relationship Manager

SS&C Technologies seeks a Director, Relationship Manager. As a key member of the relationship management team, you will develop and maintain exceptional client relationships to designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.

About SS&C Technologies

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Experience required.

The ability to ensure quality service and operational performance within the parameters of program and delivery standards.

Develops understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

Acts as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.

Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Manager of staff leaders for multiple departments, or manager of professionals who work on issues that require in-depth knowledge or specialized skills.

Exercises wide-latitude to make decisions to achieve defined goals.

Establishes operational objectives and provides strong tactical leadership.

Coordinates with senior management or executives on critical cross-departmental or functional issues, removing barriers to operational success.

Participates in the development and implementation of company policies.

Accountable for the results of one or more departments.

SS&C quality

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

To be quality driven, aiming for 100% accuracy and timeliness of delivery.

To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer.

To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.

To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

To communicate and promote the values which reinforce and support a consistent quality culture.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from head-hunters, recruitment agencies, or fee-based recruitment services.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.