Technical Support Engineer

Technical Support Engineer (Remote) Preferred Location : India/Bangalore Talent Nexa Consulting is excited to partner with a leading US-based Product Company to find a Technical Support Engineer who excels in delivering top-notch technical support and enjoys tackling complex challenges. If you're passionate about technology and looking to make an impact, we want to hear from you Experience Level : 2 to 8 years Industry Experience : Software Product, eCommerce, SaaS, AI Tech Role Overview : As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction by providing expert support for our cutting-edge products. You will act as the bridge between customers and internal teams, working to resolve technical issues swiftly and effectively. Key Responsibilities : - Provide technical support across OLTP databases (SQL, Postgres, MySQL, Oracle, etc.), NoSQL databases (elasticsearch, mongodb, redis, Cassandra, etc.), and cloud infrastructure. - Troubleshoot and resolve complex technical issues, ensuring a seamless customer experience. - Communicate clearly and effectively with customers, simplifying technical concepts for non-technical users. - Work hands-on with container-based technologies such as Linux, Docker, and various SaaS platforms. - Manage and implement APIs within large enterprise environments. What We're Looking For : - Experience : 2 years in a technical support role, with direct customer-facing experience. - Skills : Strong proficiency in container-based technology stacks and databases, with a solid grasp of APIs. - Communication : Excellent written and verbal communication skills, with the ability to convey technical information clearly. - Problem-Solving : A quick and confident problem-solver who can handle complex technical queries. Preferred Experience : - Hands-on experience with major cloud providers (AWS, Azure, GCP). - Familiarity with Kubernetes and CI/CD processes. - Knowledge of monitoring tools like Datadog, New Relic, or Splunk. - Comfort with technical acronyms and terms, without needing clarification. Nice-to-Haves : - Previous experience in a startup environment. Why You'll Love Working With Us : - Impact : Contribute to a team that's transforming the tech landscape. - Growth : Opportunities for continuous learning and career advancement. - Flexibility : Enjoy the perks of remote work with a balanced work-life environment. - Innovation : Engage with cutting-edge technologies in a dynamic field. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/22/2024