Desktop Support Engineer - Windows Server

Profile : Desktop Support Engineer Job Description : - Handling all IT products like, Server, Lease line, Network, Firewall, PRI, etc. - Providing support and maintenance through the ticketing tool - IT Asset handling in entire and tracking with record for maintenance for Asset software - Knowledge of SonicWall Firewall - Configuring & troubleshooting Firewall, Router & switches, VPN through L2TP, PPTP, DHCP, NAT Policy, Bandwidth Management, Port management, Access rules, DNS - Antivirus Monitoring and implementing Policy. - Configuring, Maintaining and Troubleshooting Network Printers - Responsible for maintaining the company strategy like designing, implementing and maintenance of Sever and software. - Software installation, configuration, and troubleshooting for end users. - Configuring and troubleshooting of Desktop/Laptops for L1, L2 and L3 levels and Managing backup and recovery. - Configuring and troubleshooting of printer, scanner and LAN related issues reported by users. - Ability to work and resolve hardware problems Desktop Support Engineer experience - Able to install applications, troubleshoot the issues, taking backups of the data and upgrades to the system. - Exposure in Windows server / Linux and Asterisk server - Responsible for install, set up, maintain network and also configure the peripherals, cabling and equipment accordingly as per the requirement. - Timely analyze whether any repairs or replacements is needed. Job specifications : - Proven work experience as a Desktop Support Engineer, - Hands-on experience with Windows/Linux/Mac OS environments - Working knowledge of office automation products and computer peripherals, like printers and scanners - Knowledge of network security practices and anti-virus programs - Addressing user tickets for issues regarding hardware, software, and networking - Maintaining a log of job tickets and maintenance tasks. - Ready to work in rotational shifts - Willing to work at night shift (ref:hirist.tech)

Location: in, IN

Posted Date: 11/22/2024