Product Support Engineer - RDBMS

Product Support Engineer (RDBMS, SQL, Cloud Technologies) Customer Success, Customer Relationship Management (CRM), Technical Support, Troubleshooting, Written Communication Experience Required : 6 - 10 years Working Days : 5 days/week Office Location : Remote Working Role & Responsibilities : - Act as the primary point of contact for customer success, ensuring seamless database performance and query optimization. - Provide expert-level support on RDBMS (MySQL, MSSQL, Oracle, Postgres, etc.). - Execute Database Administration (DBA) tasks including backups, recovery, tuning, and performance monitoring. - Optimize database queries and performance, ensuring high availability and disaster recovery strategies. - Collaborate with the cloud team to provide scalable cloud solutions (AWS/Azure/GCP). - Troubleshoot issues related to distributed cloud databases. - Provide training and assistance to customers to maximize their database performance and usage. - Actively engage with customers, understanding their requirements and providing technical solutions. - Maintain strong communication and ensure customer satisfaction by effectively resolving any concerns. - Document issues, processes, and solutions for continuous improvement. Ideal Candidate : - Team Leadership - Experience mentoring junior team members - Strong Product Support Engineer Profile - Mandatory experience - 6 years of Product Support experience with customer facing skills - Mandatory Core Skills - 5 RDBMS / Cloud based RDBMS (Any of MySQL, MS SQL, Oracle, No SQL etc), SQL Query Optimization and Tuning. - Mandatory Core Skills - 5 years of Hands-on experience in Linux - Mandatory Core Skills - Experience with any cloud (AWS / Azure / Google Cloud). - Mandatory (Business Acumen) - Strong understanding of business processes and how database technology can optimize them. - Proven experience as a Database Administrator (DBA) with strong query optimization and performance tuning skills. - Hands-on experience with distributed cloud databases and cloud platforms like AWS, Azure, or GCP. - Strong communication and customer handling skills. - Ability to work in a fast-paced environment and provide technical solutions efficiently. - Experience in troubleshooting and resolving technical issues for enterprise-level customers. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/22/2024