EY - Senior Lower Environment Support Engineer - Applications Support

Responsibilities: - Collecting environment artifacts to be monitored and configuring (or ensuring configuration of) artifacts for appropriate events and alerting both on premise and on cloud. - Continual monitoring of environment artifact alerts and events through various dashboards and notification subscriptions and acting to address directly or work with lower-level support teams to drive to resolution (inclusive of root cause analysis and problem mgmt.) - Obtain knowledge of applications and environment required to provide L1/L2 support by detailed environment and application reviews and knowledge transfer sessions with application owners. - Reporting and providing support for complex business processes across various platforms and technology suites that may run at high frequency and across time zones. - Creation and management of lower environment L1/L2 incidents/issues via organizational standard tooling and processes and socializing appropriate statistics. - Identify opportunities to increase cloud resource efficiency and drive down cost. - Work closely with service/artifact owners to act on identified opportunities. - Drive vision and lead delivery of automation solutions to be used across the enterprise. - Maintain and increase the environment availability which is the key for testing team's success. - Builds capabilities with a vision as to the return on investment. Uses methods to demonstrate tangible business value. - Mitigates risk by following established procedures and supervising controls, spotting key errors, and demonstrating strong ethical behavior. - Communicates effectively across the organization adjusting messaging based on audience. - Maintain a library of reusable material (documents, diagrams, templates, etc.) for use in multiple efforts. Talents Needed for Success : - Minimum of 8 years of related experience. - Bachelor's degree in computer science or related technical field required; master's preferred and/or equivalent experience. - Expertise in supporting technologies such as Java, Web and Application servers, Message Queuing, ETL (Snowflake, DataStage, Informatica, Talend, Jenkins), databases both on premise and Cloud (AWS). - Must have a deep understanding of Java application architecture and hands-on experience with application troubleshooting. - knowledge of troubleshooting, automation at all software layers (e.g., UI, services, APIs, databases, etc.) - Basic working knowledge of Unix, Windows, ability to navigate the Unix servers and analyze the logs, basic Unix / Windows commands handling. - Basic working knowledge of executing DB (DML & DDL) scripts and sending outputs whenever required. - Working experience in DevOps and CI/CD Related Technologies (Jenkins, maven, bit bucket, SonarQube, nexus) - Good to have scripting knowledge (any programming language) and thrive to learn, eager to automate with the available tools at the organization. - Good to have prior experience in alerting and event monitoring models and technologies such as SNOW, Dynatrace and Splunk - Sound knowledge in support for core AWS cloud services (Knowledge in Lambda, ECS, glue services, dockers, container, cloud watch) - Proficiency in scheduling technologies, and how to support, such as Autosys and Mainframe CA scheduler. - Proved technical leadership in lower environment L1/L2 support functions. - Has a growth demeanor, including thinking creatively to produce creative solutions when tools do not work, partnering and working hands-on to provide solutions (automation thorough available tools) and optimally working on multiple work streams in a fast-paced environment. - Be able to clearly articulate complex technical concepts in a way that is easily understood by recipients of multiple backgrounds. - Effective communicator who can be the technical spokesperson in broader architecture and technology discussions. - Ability to work on multiple concurrent initiatives. - Experience dealing with cross-functional teams. - Exceptional collaborator. (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 11/22/2024