Customer Service Specialist

COMPANY PROFILE Founded in 1976, Dedar is a “fabric house” that expresses a personal style with its cutting-edge contemporary collections. Located close to Como, Dedar experiments and innovates to attain product perfection through an ongoing dialogue with those craftsmen and textile specialists who are most familiar with the techniques employed in the production of excellent fabrics. Characterized by seductive color palettes and unexpected patterns, Dedar’s fabrics combine precious yarns with research into fiber technology to offer various solutions for curtains, upholstery and wall covering of timeless elegance. Just 20 people 20 years ago; an international team of more than 200 employees today: a group that keeps growing with the company, sharing the same passion for beautiful textiles. Dedar serves over 80 countries and operates directly in Italy, France, UK, USA, Russia, UAE, Germany and across a selected numbers of dealers and distributors. PURPOSE The Customer Service Specialist will be responsible for the whole cycle of order management, ensuring customer satisfaction according to company guidelines and expectations, acting as an ambassador of the brand. Moreover, he/she will support the sales team and Area Managers in reaching the tactical commercial goals: centric on customer to give the best experience, easy and simple to purchase, with the aim to keep our customers for long run with fidelity and professionalism. In addition to the technical skills required, he/she must be able to compare with internal stakeholders for all aspects related to the activities that will be carried out. DUTIES AND RESPONSIBILITIES More specifically, the main job duties are: Managing orders process from customer request to post-sale service: fabric and samples orders, fabric reserves, prices and offers, stock check availability, product information. Assuring an updated customer portfolio, maintaining accurate management of orders and reserves. Dealing with all complaints and returns to completion. Daily follow-up analysis on open portfolio in order to speed up the shipment procedures. Dealing with sales projects, supporting prices and commissions set up in accordance with the commercial strategies and guidelines. Manage general sales administration activities on existing customers and new ones (open new customer data, payment terms and sales conditions). Supporting sales representatives and Area Managers in managing customers’ requests. VIP or Key accounts management: ensuring the high-value customers are managed at the highest quality criteria, consistently. Providing ultimate customized services on an individual basis, establishing long-lasting business relationships. Managing process relationships with accounts to assure constant check on client’s statement, due payments, VAT positions, trade licenses control. EXPERIENCE & SKILLS High school Diploma; Bachelor’s degree in languages/communication is desired, as well as specific training on CSM (Customer Service Management); At least 5 years of previous experience in a customer service department. Experience gained in the interior or textile field is a preferential title; Fluency in English and in a second language (French or German); Knowledge of Office Applications, mainly EXCEL and experience in working with business software; Strong in analyzing daily situations and good capability in relevant problem solving; Good communication, problem-solving and negotiation skills; Team working, proactivity, and organizational skills; Ability to work on goals and withstand stress. WHERE Our offices are in Appiano Gentile (CO). Smart Working 1 day per week. We look forward to speaking with you Contratto di lavoro: Tempo pieno Benefit: Buoni pasto Disponibilità: Dal lunedì al venerdì J-18808-Ljbffr

Location: lombardia, IT

Posted Date: 11/22/2024