Customer Experience Specialist with Portuguese

Customer Experience Specialist with Portuguese

We believe that you will be suitable for this role especially if you like to help people solve their problems and you are comfortable with the interaction through channels in the virtual environment. If you feel like this is something you would enjoy doing on a daily basis, take your chance and apply for the role.

Requirements:

1. Baccalaureate diploma (minimum);
2. Advanced proficiency in English and Portuguese;
3. Previous experience of at least 1 year in assistance/customer support roles;
4. Experience in interacting with customers through live chat is an advantage;
5. Work experience in ticketing systems;
6. Good ability to interact with the client in writing and adapt communication according to their request/problem;
7. Resistance to work under pressure and good time management skills.

Working schedule: 8:00am - 4:00 PM Romania time, 5 days/week from Monday to Friday.

Responsibilities:

1. Interact with our international clients through the communication channels available to them: e-mail, chat, social media, WhatsApp (no phone support);
2. Provide assistance and support in resolving customer questions, problems, or concerns in a professional and efficient manner;
3. Collect feedback from customers and forward it to the relevant team for future product/service improvements;
4. Provide information about products/services, policies, and procedures;
5. Investigate and resolve customer issues in a timely and efficient manner;
6. Collaborate with other departments to solve complex customer problems;
7. Accurately record and document interactions with customers in the customer problem/request tracking system (ticketing);
8. Perform tasks by reaching individual KPIs.

We are offering:

1. A friendly international environment where you can follow your passions and develop your skills;
2. Monthly bonus if meeting individual KPIs;
3. Training and a mentor assigned at the beginning of the activity.

Recruitment process:

1. Clarification discussion with the recruiter;
2. Meeting to get to know the hiring manager.

Come join us and be part of our expansion. If you think you are a good match for the role, we look forward to meeting you. :)

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Location: Brasil, BR

Posted Date: 11/22/2024