Implementation Consultant - ServiceNow

Job Overview:

We are seeking a highly skilled ServiceNow Implementation Consultant with a strong background in back-office workflow automation and modernization. The ideal candidate will have extensive experience in designing, implementing, and optimizing ServiceNow solutions to streamline back-office operations such as Legal, Finance, IT, and other corporate services. This role involves working closely with stakeholders to identify process inefficiencies, leverage ServiceNow capabilities, and deliver sustainable, scalable solutions that optimize business operations.

Key Responsibilities:

• Workflow Automation & Optimization:
  
  
  
  • Analyze current back-office processes and identify opportunities for automation using the ServiceNow platform.
  
  
  • Propose and implement solutions to streamline workflows and improve efficiency while eliminating complexities.
  
  


• ServiceNow Implementation:
  
  
  
  • Lead and participate in the design, development, and deployment of ServiceNow applications, modules, and workflows focused on back-office functions (e.g., Customer Care, Finance Operations, Procurement, Service Management, etc.).
  
  
  • Champion industry best practices and processes that scale.
  
  


• Modernization Projects:
  
  
  
  • Drive modernization efforts by automating legacy systems, integrating ServiceNow with other platforms, and ensuring that back-office functions leverage cutting-edge technology and autopilot.
  
  


• Stakeholder Collaboration:
  
  
  
  • Work with department leads and other stakeholders to gather requirements, define project goals, and implement ServiceNow solutions that meet the business’s needs.
  
  


• Process Improvement:
  
  
  
  • Provide insights and recommendations to continuously improve operational efficiency, leveraging ServiceNow’s full capabilities with mature processes.
  
  


• Training & Support:
  
  
  
  • Provide training to users on new processes and tools. Offer ongoing support and troubleshooting as needed.
  
  


• Governance & Compliance:
  
  
  
  • Ensure all ServiceNow implementations adhere to company governance, security standards, and best practices.
  
  


• Documentation:
  
  
  
  • Maintain thorough documentation of workflows, processes, and implementation plans.
  
  

Required Skills & Qualifications:

• ServiceNow Expertise: 2+ years of experience working with the ServiceNow platform, particularly in developing and implementing back-office workflow solutions.


• Back-Office Operations Knowledge: In-depth understanding of back-office functions and experience automating these processes.


• Process Optimization: Strong experience in business process reengineering, including continuous improvement methodologies.


• Stakeholder Management: Experience collaborating with business leaders and cross-functional teams to understand requirements and deliver results.


• Problem-Solving: Excellent analytical skills with a focus on identifying and resolving complex technical and business issues.


• Communication: Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.


• Certifications: ServiceNow certifications (Certified Implementation Specialist, Certified System Administrator, or Application Analyst) are highly preferred.

Preferred Qualifications:

• Experience with ServiceNow Customer Service Management (CSM), IT Service Management (ITSM), or Legal Service Delivery (LSD).


• Previous experience in consulting roles, delivering solutions to a variety of clients.


• Familiarity with AI, RPA (Robotic Process Automation), or other advanced technologies to enhance workflow automation.

Development for Growth: Senior implementation consultant, Product Owner.

Equal Opportunity Employer: Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.