Application Engineer AV Network

Mid-Senior Application Engineer AV Network

Remote (Germany, UK, Netherlands)

€42k - €48k

Remote

Job Description: The Mid-Senior Application Engineer AV Network is a technical role within the Sales Department. This position requires regular communication with customers, commissioning and troubleshooting. You will collaborate closely with the Streaming Support Manager and the Technical Services Director to ensure high levels of service, support, and solutions for AV Network products. Additionally, the role involves training responsibilities during internal sessions and specialized schools.

Main Responsibilities:

Pre-sales:

• Provide general information on AV Network products.
• Design dedicated AV networks (e.g., routers, switches, firewalls, VPN, QoS).
• Assist with project and design needs for integrating AV Networks into corporate networks.
• Conduct in-house testing of technical inquiries from resellers and end-users.

After-sales:

• Provide commissioning services, including necessary documentation.
• Troubleshoot technical issues via phone or email and log them appropriately.
• Perform in-house testing of technical issues reported by resellers and end-users.
• Report technical issues to the R&D department.
• Collaborate with team members and upper management to address customer-reported issues.
• Assist people that are troubleshooting on-site as requested by the Streaming Support Manager or Technical Services Director.
• Suggest new product ideas and improvements for future products.
• Foster product loyalty among resellers and end-users.

Requirements:

• Strong interpersonal skills and active listening abilities.
• Proven hands-on network engineering experience.
• Current CCNA or comparable certification (expired no more than 2 years ago).
• Solid understanding of the OSI or TCP/IP model.
• Deep knowledge of networking protocols (e.g., Multicast, IGMP, 802.X, QoS).
• Experience with network monitoring, diagnostic, and analytics tools.
• Bachelor's degree in Computer Science or a related field.
• Proficient in English.
• Native or proficient in German.
• 5+ years of experience in network engineering or a related field.
• Demonstrated leadership abilities and experience managing projects or teams.

Interview Process:

1. Initial discussion with the Team Lead to determine a culture and basic technical fit.
2. Dive deeper into your technical expertise and determine if the logistical requirements are a fit.

This role offers an exciting opportunity for a skilled network engineer to make a significant impact in the AV Network field while working in a supportive and innovative environment. For more information, apply here with your CV.