Customer Success Analyst

Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Position: Customer Success Analyst

Location: Newbury, UK (on-site)

Experience: 2 to 3 years

Job Summary

This hands-on role requires you to understand customer’s business needs and goals, and act as a "trusted advisor," working strategically with operational and executive teams.

Duties/Responsibilities

• Aggregate data to analyze client journey (trial, purchase, adoption, satisfaction, advocacy, retention, expansion).
• Build organizational stakeholder maps for clients and study their public posture on CX, EX, and AI.
• Develop and drive relevant AI Knowledge offers for clients, aligned with their strategic objectives.

Education and Experience

• Bachelor's degree - STEM preferred
• Two years in customer-facing roles in enterprise B2B sales or service

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

• Aptitude section
• Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to achille@egain.com with the position title “Customer Success Analyst” in the email subject.