Digital Product Manager

** Share Options Awarded to Successful Candidate **

About the Company:

LoveAdmin is an established, energetic, fast-growing SaaS company, delivering advanced management software to over 1,000 sports clubs, course providers and membership organisations across the UK.

We provide smart online services that take the pain and hassle out of admin and payments - in short, we help make our customers’ lives easier and their organisations more profitable.

Our vision is to work together to support and care for all our customers at all times, and we achieve this by inviting the smartest, kindest, and most driven people to join our team. Because of this we have a genuine, connected culture of support and teamwork.

Summary of Role:

We want our services and solutions to provide indispensable value to our customers and, aligned to strategic goals, you will be given the autonomy and support to help deliver on this vision. You will become the expert on the platform and our products, connected to both our clients and end users goals.

As a Product Manager / Owner, you’ll work alongside our Commercial, Design and Development teams to conceive and develop innovative products and feature iterations that will grow the business. Your remit will align to the company OKRs, focused predominantly towards scaling our client base, enriching user experiences and developing new commercial opportunities.

Responsibilities:

• Be the voice of our customers!
• Work closely with the Product Director and leadership team to define the product roadmap
• Lead ideation and discovery processes to identify new opportunities and features
• Work with cross-functional teams to build domain knowledge, define product requirements and produce clear user stories and acceptance criteria
• Directly influence the agile product development process, including sprint planning, backlog grooming, and retrospectives
• Build and nurture client relationships at a product level, acting as their representative within the business to ensure we deliver solutions that solve real customer problems
• Effectively manage stakeholders, keeping them informed and aligned throughout the product lifecycle
• Guarantee the smooth execution of sprints and key projects utilising the Agile framework
• Write new product specs, manage the product backlog and triage support tickets, ensuring sprints are clear, balanced and development ready
• Monitor and analyse product performance and user feedback to identify areas for improvement and help inform future iterations
• Communicate regular product updates to leadership and the wider business
• Monitor market trends and competitor offerings

Required Skills:

• 3+ years experience in a Product Manager role within a software development environment (preferably SaaS)
• Highly knowledgeable with Agile/Scrum methodologies
• Strong sense of ownership and responsibility
• A problem solver, who can remove barriers and get results
• Confident communicating with internal and external stakeholders at all levels
• A dynamic, collaborative, and transparent working style
• A real passion for establishing relationships with our customers to drive their success with our solutions
• Ability to take ownership of the end-to-end idea to product process and work as self-directed member of the team
• Precisely articulate complex feature requirements, capture clear user stories and create detailed documents in a concise and structured manner
• A desire to work within a high performing and close-knit team

Good to have:

• Experience with Azure DevOps or similar project management tools
• Proven track record of shipping impactful growth projects for a B2B SaaS product
• Experience with UX design and knowledge of best practices in user experience design.
• Experience moving into new markets, tracking changing customer requirements, or creating product-market-fit.

Current Benefits:

Perks at Work

It’s a good time to save, and we provide access to discounts across multiple stores, with over 40% off UK-wide cinemas, plus the ability to earn points to spend later!

Community Online Academy

Gain access to virtual days of 100+ free live courses for kids and adults, focused on fitness, learning and fun.

Cycle to Work scheme

Why not cycle to the office in the Marina? You can save up to 40% off bikes and parts with our cycle to work scheme.

Pension contribution

We provide a healthy contribution to your pension pot through Aviva, with flexibility to increase your contribution if you’d like to.

Company share option plan

Teamwork is essential for business growth. To reinforce this, we offer a share option scheme that rewards experience, positive impact, effort, and results.

In addition to this we have multiple social events throughout the year, the office is well stocked with drinks and goodies plus there’s free parking!