Senior Technical Leader - Google Cloud Contact Center (CCAI)

You Are:

A Senior Technical Leader who can design and implement innovative solutions using Google Cloud Contact Center AI and Generative AI products. You will be responsible for leading the technical vision, architecture, and development of conversational AI applications that leverage natural language understanding, speech synthesis, and generative models. You will also collaborate with cross-functional teams, clients, and partners to deliver high-quality and scalable solutions that meet business objectives and user needs.

Job Responsibilities:

Lead large-scale, complex digital transformations aligned with client growth strategies and objectives.

Provide thought leadership and guidance on latest trends in the Customer Care and Experiences, powered by Data & AI.

Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects

Design and develop conversational AI applications using Google Cloud products such as Dialogflow, CCAI Agent Assist, CCAI Insights, Speech-to-Text, Text-to-Speech, and CCAI Platform

Ensure the quality, performance, security, and scalability of the solutions using best practices, standards, and tools

Provide technical leadership and guidance to the development team and stakeholders

Preferred Locations: San Francisco, but open to all Accenture Office locations in the US

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

What You'll Need:

Minimum 10+ years of experience in the contact center space, including technologies like Genesys, Five9, Nice, Avaya.

Minimum 5+ years of experience in Google Cloud Platform and Google Cloud Contact Center AI products

Strong knowledge of natural language processing, speech synthesis, and generative models

Proficient in Python, Java, and other programming languages

Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience)

Bonus if you have:

Bachelors degree in computer science, Engineering, or related field

Experience with Google Contact Center AI Platform

Professional Skills:

Excellent communication, presentation, and problem-solving skills

Ability to work independently and in a team environment

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $131,100 to $302,400

Colorado $131,100 to $261,300

District of Columbia $139,600 to $278,200

New York $121,400 to $302,400

Maryland $121,400 to $241,900

Washington $139,600 to $278,200

#LI-NA-FY25

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