Technical Writer/Learning Management Specialist

Why Work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

We are seeking a detail-oriented and innovative Technical Writer/Learning ManagementSpecialist with a strong background in technical writing to join our growing team. In this role, you will design, develop, and deliver training programs that educate our teams, partners, and clients on various tools, processes, and technologies. You will also create comprehensive and user-friendly documentation that supports both training initiatives and technical product understanding. The ideal candidate is passionate about simplifying complex information and creating engaging, accessible learning materials that drive knowledge retention and performance improvement.

Key Responsibilities:

• Write, edit, and organize technical content including product documentation, user guides, videos, and other documentation that enhances product understanding.

• Design, develop, and deliver engaging training content

• Collaborate with subject matter experts (SMEs) to gather information and ensure accuracy in training materials and technical documents.

• Collaborate with team members to update and maintain existing materials

• Develop lessons and certification programs to measure training effectiveness.

• Use learning management systems (LMS) and other e-learning tools to deliver content and track participation and outcomes.

• Continuously improve training programs based on feedback, new technologies, and industry best practices.

• Ensure technical documentation content is clear, concise, and aligns with organizational goals.

Qualifications:

• Bachelor's degree in Education, Instructional Design, Technical Writing, Communications, or a related field.

• 2-4 years of experience in training and development, instructional design, or technical writing preferred

• Proven experience in creating clear, concise, and detailed technical documentation.

• Strong verbal and written communication skills, with the ability to simplify complex information for diverse audiences.

• Proficiency with e-learning software and tools such as LMS platforms (Skilljar) and technical writing software.

• Ability to manage multiple projects simultaneously and meet deadlines.

• Excellent organizational and problem-solving skills.

• Experience in industries such as software, automotive, or healthcare is a plus.

#LI-Hybrid

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

• Ample Opportunities- "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

• Positive Culture- "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period."

• Training and Tools- "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

• Balance- "Great work life balance and awesome team environment!"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

• Diversity: Embracing a culture that values uniqueness.

• Inclusion: Inviting diverse groups to take part in company life.

• Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO

• Paid company holidays

• 4 company provided, "Recharge Days", which are wellness days off for the entire company

• Several active Employee Resource Groups (ERG's) to help foster inclusion and community

• Employee Assistance Program

• Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi

• Fetch Pet Insurance

• 401K

• Health, dental and vision insurance

• Paid maternity leave

• Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.