Desk Side MAC Support - Washington DC

Classification: Public

Location- Washington DC 20049

Rate- 35 max, do not exceed above $35

Need the profiles immediately

+ Mac Desktop Specialist - JAMF Strong hands on Experience
Must have technology:
MAC/Apple products
AirWatch - Intelligent Hub
JAMF Mobile Device Manager
Active Directory
Responsibility:

• Experience working with JAMF MDM
• Serves as the T1 and T2 Support for computer user community
• Provides accurate, consistent, creative, and timely solutions to user problems of mid-level to advanced technical difficulty to ensure continued user productivity both in local and remote environments. (These solutions should be based upon internal standards and procedural guidelines.)
• Responds to escalated problems, referred by first level support personnel with all work being appropriately recorded and documented.
• Application packaging using JAMF
• Provides input to processes, procedures, and service descriptions to increase customer satisfaction and to prevent frequently recurring problems, and communicates processes, procedures, policies, and service descriptions to facilitate increased customer satisfaction.
• Provides Off Hours support as needed for moves and special projects.
• Supports all supported software and hardware, including desktops, laptops, MAC OS, Productivity Office Suites, and Business Information Systems
• Escalates problems to appropriate individual based on established guidelines and procedures.
• Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
• Operational responsibilities may include move coordination, conference support, etc.
• Assists in special program-related issues as needed, with the flexibility to change focus as necessary.
• Works with other IT team members regarding troubleshooting incidents, root cause analysis, upgrades, new product or process implementations, and projects.
• Advise and provide guidance to team members on troubleshooting, technical knowledge, and procedural questions.
• Train new or junior team members
• Matches IT product offerings with the business needs and develops solutions to complex customer requirements.

Qualifications

• Bachelor's degree along with at least 1 year of relevant work experience in IT Mac customer support
• Associate degree or H.S. diploma with at least 3 years of relevant work experience.
• 3 or more years of experience including responsibilities in technical computer and customer service skills.
• Minimum a JAMF 100 Certification
• Worked in a Mac Support role for at Least 2 years
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Experience with Open DNS, Symantec End Point and Cylance security products
• Strong customer service and troubleshooting skills
• Client PC connectivity - ethernet, TCP/IP and VPN
• File server knowledge
• 2 years of the latest iOS and Android knowledge
• Windows 10, Mac OS, Google Collaboration Apps and Office 365

Prabhlin Singh (Pabby) Executive- US- HR- TAG HCLTech Supercharging ProgressTM hcltech.com Mob: +1 908 572 0715 (Text me if not reachable) Read our Candidate Data Privacy Notice

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Location: Washington, D.C., US

Posted Date: 11/22/2024