Program Manager Customer Learning

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

Dynatrace is seeking a “Program Manager, Customer Enablement” to design learning experiences and programs to compliment and scale training offerings for Dynatrace’s Software Intelligence Platform and solutions. The Program Manager is responsible for the roadmap, definition across multiple learning channels.

The Program Manager will design learning solutions for Dynatrace Customer Enablement, including e-learning, Instructor Led (ILT) and Lab-based training. They will make a substantial impact by designing programs for learner-centric experiences and aligning them to Dynatrace business priorities. The Program Manager requires a high degree of analytical ability to find opportunities to improve user development through change and creativity — proposing and developing the appropriate learning solution(s) to meet the business objectives of Dynatrace as well as bringing the solutions to market. They will also establish and consult on best practices and SOP for asset development, learning delivery and learning support.

As a program manager, this role will require interaction with various expert teams, providing instructional guidelines and objectives but relying on subject matter experts, developers and delivery teams to develop and deliver a wide range of assets and offerings. Expertise both in Instructional Design principals as well as the ability to establish governance and processes to coordinate various development teams, operations, SMEs. The PM will be expected to gather requirements and develop learning plans and experiences to support the learning needs and opportunities across the Platform is a requirement. They will have to have demonstrated experience in creating customer and/or product enablement, with demonstrated success.

The Customer Enablement Program Manager possesses a rare blend of business and learning and design; a big-picture vision, the drive and tactical ability to make that vision a reality. They should possess a solid understanding of adult learning theory principles and be able to balance responsibilities of a program manager. The ILT Program Manager will initiate and manage the lifecycle of projects related to the customer enablement programs.

Qualifications

Minimum Required Experience

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  5+ years of ID experience; designing adult learning and curricula

  
  


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  5+ years of experience with customer facing product enablement or program management experience.

  
  


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  3+ years’ experience in leading the creation of education assets in the IT software (SaaS) industry.

  
  


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  3+ years of experience using Dynatrace, and/or other observability and security platforms.

  
  


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  Bachelor’s degree or greater in a related field of computer science, business related, programmatic or other similar field.

  
  

Preferred Experience

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  Demonstrated Project Management skills and leadership skills.

  
  


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  Demonstrated evaluation strategy, deliverables and go-to-market solutioning for product enablement programs.

  
  


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  Demonstrated planning, analysis, and creative problem-solving skills as a leader responsible for delivering customer centric solutions.

  
  


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  Demonstrated experience in provisioning technical components and environments to support instructional led and hands-on training.

  
  

Additional Information

DOE, annual salary is $119,000 - $148,000 plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

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  Dynatrace is a leader in unified observability and security.

  
  


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  We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. 

  
  


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  Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

  
  


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  The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

  
  


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  Over 50% of the Fortune 100 companies are current customers of Dynatrace.

  
  

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.