Infrastructure Operations Engineer

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The WebSphere team is part of Citi’s Global Mainframe Business Integration (BI) group within Enterprise Services. The technologies this team is involved with include the latest IBM WebSphere software and associated products such z/OS Connect , LDAP, Certificates, DMZ LPARS and uDeploy. We create, customize and support servers running both externally and internally to the bank. The WebSphere team interacts closely and collaborates with other teams in BI supporting CICS, MQ, OCM along with z/OS and z/Linux.

In CTI, we are focused on delivering the best for our clients, and we know to do this we need a talented team with diverse experiences, backgrounds, and skills.

The Infrastructure Operations Engineer is responsible for building, maintaining, and supporting WebSphere servers and companion third party software. You will apply your technical knowledge and social skills to leverage our established set up and drive future improvements in the performance of our infrastructure platforms, ensuring we are increasing the quality and reliability of the platform while optimizing its capacity. We are seeking a true team member capable of mentoring less experienced coworkers while successfully coordinating with advanced experts inside and outside WebSphere.

Key Responsibilities:

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  Technical skills required: at least five years’ experience installing, configuring, and supporting IBM’s WebSphere products. This includes Traditional WebSphere and the Liberty Profile Application Server. If the applicant has z/OS Connect experience that would be a plus and if not, we will train them in creating, configuring and supporting z/OS Connect. Knowledge of creating and installing certificates on our z/OS platform would be a plus. Ansible Tower knowledge is also a plus. This is an IBM mainframe WebSphere system programmer position.

  
  


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  Provide guidance and direction in area of infrastructure technology specialization to support platforms and sectors.

  
  


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  Apply the discipline of engineering to deliver critical platform support and optimize platform/sector functionality.

  
  


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  Fully understand, support, and define platform and areas supported to minimize risks and impact to customers.

  
  


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  Provide On-Call support when it’s your turn in the rotation depending on the region.

  
  


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  Review issues and escalations, as well as resolve production problems, ensuring that status and technical matters are reported to management in a timely manner.

  
  


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  Utilize skillset to provide support, trouble-shooting and performance-tuning within technical domain.

  
  


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  Support the creation and implementation of system improvements that will improve performance and reliability while maintaining controls.

  
  

Requirements:

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  6+years of experience in your area of infrastructure technology specialization, preferably in a comparable technology and financial institutions organization.

  
  


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  Work independently and are self-directed.

  
  


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  Understand the importance of prioritization of your work.

  
  


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  Providing a great experience to the users of your platform is important to you.

  
  


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  You have skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools.

  
  

Education:

• Bachelor’s degree (Computer Science or Engineering degree preferred) or equivalent work experience.

Job Family Group:

Technology

Job Family:

Systems & Engineering

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Aug 14, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.