Epic Infrastructure Team Lead

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Practice Focus:Accenture is focused on assisting our Health clients to migrate and run their EMR in the Cloud. We are searching for a talented and experienced Epic Client System Administrator (ECSA) to join us and participate in the day-to-day support and maintenance of the Epic EMR.

You Are: The Epic Client Systems Administrator (ECSA) will be responsible for ongoing maintenance of Epic Client Systems components in a live/existing Epic instance.

The Work:The Epic Client Systems Engineer will focus on managing and maintaining the Epic Windows Server infrastructure using Kuiper, and System Pulse.

Provide management and support for technical perspective of the Interconnect, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink/Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse services

Participate in routine update and upgrade of Epic system for ECSA components

Support of other Epic Windows based applications

Create and maintain knowledge base documentation

Adhere to standard IT support processes to provide round-the-clock support of Epic Client Systems components, including on-call rotation

Collaborate with other functional teams on maintenance and new implementation of third party products

Maintain, troubleshoot, research, install, and document infrastructure needs

Peer development of team members

Assists in the testing of all production services and their supporting systems for redundancy, resilience, and failover to ensure up-time standards and Service Level Agreement (SLA) are fully achieved

Develop, test and maintain disaster recovery technologies and procedures.

Capability to work independently and self-motivate

Additionally, the ECSA should have a strong understanding of Citrix VDI, Cisco UCS Architecture, EMC Storage Arrays and layer 2 and layer 3 concepts.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here is what you need:

Minimum of 2 years experience in Healthcare IT in an Epic Client Systems Administrator role

At least one of the following certifications: Epic Client Systems Administrator: Hyperspace and Epic Client Systems Administration: Hyperspace Web, Interconnect, and System Pulse, Epic Client Systems Administrator: BLOB, Business Continuity Access, and Printing, Epic Client Systems Administrator: Care Everywhere, Epic Client Systems Administrator: MyChart

Bachelor’s Degree or equivalent (12 years) work experience (If an, associate degree with 6 years of work experience)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $73,000 to $192,600

Colorado $73,000 to $166,400

District of Columbia $77,700 to $177,200

New York $67,600 to $192,600

Maryland $67,600 to $154,100

Washington $77,700 to $177,200

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