Application Support Engineer III

Shift : Mon - Friday: 5:00 am - 1:30 pm CST

The Opportunity:

The role will perform senior level application support activities for all applications, jobs and processes in the ETL production environment. Individual will work with and provide mentoring for a highly technical skilled team of support engineers to ensure application availability and an elevated level of performance. The Application Support Engineer III - ETL needs superior technical ability of current technologies along with continued mastering of new application technologies. The Application Support Engineer III - ETL will lead, contribute to the creation of support plans, knowledge documents and oversee support for internal IT projects to ensure delivery of high performance of applications.

Day in the Life:

• Lead and direct day-to-day activities of 365x24x7 ETL Application Support Operations team, including specialists from L2 and L3 ETL Application Support.
• Responsible for meeting Service Level Agreements (SLA) for all file and data processing
• Oversee team initiatives to conduct comprehensive code and configuration analysis, providing support for production, pilot, and UAT application issues.
• Provide technical leadership for application integration and deployment interacting with application development, QA, and systems engineers.
• Responsible for meeting Service Level Agreements (SLA) for all incidents.
• Lead and guide Application Support - ETL team with various technology background.
• Accountable for ensuring all applications achieve the necessary uptime standards.
• Supervise the implementation and deployment of code modifications across all servers, guaranteeing adherence to established change control protocols.
• Guide and educate junior application support engineers in troubleshooting techniques and problem-solving skills for data and application-related issues.
• Mentor personnel in the optimization and tuning of applications and configurations for better performance and stability.
• Provide senior-level experience to develop and/or secure ad-hoc tools and utilities for use by operations staff, identify security issues in application code and design.
• Manage the detection and resolution of underlying issues within applications, ensuring effective problem-solving and remediation.
• Provide guidance to design, implement and automate application monitoring, perform regular application level housekeeping activities and detect and eliminate performance bottlenecks in complex applications.
• Support application integration projects and initiatives. Contribute to the resolution of issues impacting the successful daily operation of production applications.
• Critique completed projects to determine variations from established processes and identify opportunities for process improvement.
• Monitor new technological advances in Information Technologies through professional groups, trade publications, and personal networking.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or Information Security, or related field, or an equivalent combination of education and experience required.
• 6 to 8 years' experience in ETL support role and/or data development.
• Minimum of three (3) years' experience in ETL support role with expertise in various technological background.
• Minimum three (3) years' experience in the financial services industry.
• Support experience of a minimum of three of the following technologies
  • SSIS
  • ADF
  • Snowflake
  • SQL Server
  • JAMS Scheduling
• Prior experience supporting cloud applications (Azure) and containers
• Experience in various monitoring and logging tools like Splunk, Appdynamics, Solarwinds, Azure Monitor/App Insights and AWS Cloud watch.
• Demonstrate behaviors based on Velera values
• Demonstrated knowledge of technologies and application support operations practices; Strong troubleshooting skills across all areas of IT
• Experience establishing SLAs and availability goals to meet business requirements and budget constraints; Ability to manage/develop departmental budget and identify areas for cost savings
• Exceptional customer service skills, with extensive experience working in a team-oriented, collaborative environment
• Demonstrated ability to develop and implement strategic business plans and create effective strategies for meeting targeted objectives
• Strong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations
• Experience in leading data protection, disaster recovery and business continuity operations
• Ability to effectively communicate business impact and cost justification of initiatives; Ability to deliver compelling presentations; strong executives presence and influencing skills
• Exceptional organizational skills with ability to manage multiple projects, work in fast-paced environment, and effectively prioritize in order to meet deadlines
• Ability to exercise discretion and independent judgment in making decisions; ability to build relationships across all layers of the organization and interact effectively with all levels of company personnel, member-owners, credit unions/prospects and vendors/partners
• Strong analytical/critical thinking skills; Understanding of transformational potential of emerging technologies
• Must be committed to a culture of continuous improvement
• Ability to travel as needed to successfully perform position responsibilities
• Ability to define processes and procedures that scale to meet the needs, risks, challenges and opportunities of the organization

For California, Colorado and New York Applicants: In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:
$84,900.00 - $108,200.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.

Location: Tallahassee, FL, US

Posted Date: 11/22/2024